IT Technical Support Specialist IV

Technical Support LeadPosition Purpose: Provides lead level support on on-site and remote technical support to end users and site IT infrastructure (including network, print, audio/video and office setup) by troubleshooting hardware and software problems. Provides expertise in analyzing events and applies expert technical knowledge following established procedures and standards to resolve immediate end user needs. Installs software, updates, and upgrades on the computers and workstations on the network.Key Details: This position is based onsite five days per week at the South Austin, Texas office.Leads the process for hardware delivery and setup; customize systems for unique end user needsOversees the analysis, testing, and debugging of computer systemsProvide second level support for laptop/desktop break-fix assistance and remote desktop supportSupports operating systems, applications, security services, and hardware issue resolution for users (Android OS, iOS, Mac OS, Windows OS)Resolves technical issues with Local Area Networks (LAN) and Wide Area Networks (WAN)Meets and reviews with IT Infrastructure teams to setups and maintain existing infrastructure environments and assist with local changesDetermines the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destructionPerforms data transfer and manages imaging operationsReports to users and management on status, resource needs, and projected outcomes of service ticketsProvides end user training and educationPerforms other duties as assignedComplies with all policies and standardsEducation/Experience: Requires a High School diploma or GEDRequires 4+ years of related experience. May require vocational or technical education in addition to prior work experience.Vocation or technical education may include additional on-the-job training or continuous learning education Technical Skills:Experience with ServiceNow or equivalent ticketing toolTechnical knowledge of laptop PCs, virtual workstations, Windows OS, Apple iOS and NetworkingUnderstanding of Active Directory, Networking, Voice, WiFi and IT infrastructure; able to coordinate with vendor or internal IT team to troubleshoot issues related to network and voiceSoft Skills:Demonstrated customer service skillsDemonstrated interpersonal/verbal communication skillsPay Range: $30.58 - $55.09 per hourAt Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act