Customer Success Representative

Salary: USD22 - USD28 per hour We are looking for a proactive, detail-oriented Customer Success Representative to serve as the key liaison between customers and internal teams. This role is centered on relationship management, proactive communication, and delivering a high-quality customer experience. This is a hands‑on position within a fast‑paced environment, supporting customers, internal stakeholders, and field teams while helping ensure smooth day‑to‑day operations. Key Responsibilities: Act as the primary point of contact for customers, providing thoughtful, solution‑oriented support Build and maintain strong customer relationships, ensuring satisfaction across the full lifecycle Manage order coordination within ERP/CRM systems, including entry, updates, and tracking Provide proactive updates on orders, timelines, and potential delays to customers and internal teams Partner cross‑functionally (Sales, Finance, Logistics, Quality) to resolve issues and improve processes Support customer onboarding, including account setup and coordination of credit approvals Assist with international shipping logistics, including export documentation and customs coordination Ensure accuracy of invoicing and partner with Finance on billing‑related follow‑up as needed Maintain clean, accurate customer and order data across internal systems #J-18808-Ljbffr