Consumer Processor

Job Description

Job Description

Description:

*NOTE: This role is open to sit in any location across our footprint* 

This position will support Consumer Loan Officers in the loan origination process with an emphasis on post-application functions. Other responsibilities will include assisting with applications, closing and general loan file maintenance and servicing as needed. 

Job Responsibilities  

Post   Closing File Management

· Board loan to core system

· Fund loan as instructed on Closing Disclosure

· Deliver loan to investors

· Board participations to system when funding   received from investors

· Track and update Final Title Policies

Application   Processing

· Receive loan set up instructions

· Complete Loan Estimate and provide to client   within required timeframe

· Order appraisals, title work, flood certification,   mortgage insurance and verification as instructed on loan set-up sheet

· Process rate locks

.

Closing   File Management 

· Maintain file in anticipation of closing 

· Communicate with Loan Officers, title companies,   insurance companies as necessary

· Order Payoffs

· Prepare Closing Disclosure and ensure provided to   client in required timeframe

· Prepare closing documents and print closing   packages for loan officer/title companies

· Support Loan Officer during closing as needed

Miscellaneous   Loan Processing Tasks

· Process unoriginated files (denials, withdrawals,   etc.)

· Ensure appraisals are provided to customers

· Provide support to Loan Officers

· Complete Quality Control audits as requested from   investors

Other   Duties as Assigned .

Competencies Required  

Adaptability – The degree to which one demonstrates openness to change and new ideas.

· Adjust to changing work requirements

· Respond to new situations

Initiative – The ability to perform job responsibilities independently and responsibly.

· Proactively complete tasks

· Solve problems

· Improve processes

· Enhance products

Attention To Detail-The level at which tasks are performed carefully, accurately, and in accordance with specific instructions.  

· Consistency of work quality

· Compliance with standards, requirements, and expectations

· Tracking of numerical data and detailed organizational information

· Careful application of grammar, spelling, and punctuation rules. 

Customer Relations-The degree to which customer service and professional rapport is demonstrated in the day-to-day business environment. 

· Abide by established quality customer service levels

· Attentive to internal and external customer needs

Productivity-The level of work output or efficiency as compared to a standard or comparted to others.

· Uses time and resources well

· Meets established deadlines 

Teamwork and Cooperation-The degree to which individuals promote a collaborative, cooperative, and productive working environment.  

· Demonstrates sensitivity

· Promotes working together 

· Provides support 

· Respectful of others