Customer Service Representative

About the Job

Your Opportunity

Customer Service Representative
Fenix Parts LLC
860 Airport Freeway Suite 701. Hurst, TX 76054

As a Customer Service Representative (CSR), you will help customers access high-quality OEM auto and truck parts from salvaged vehicles. You'll build strong relationships and provide exceptional service across phone, email, and online channels. In this fast-paced environment, you will process orders, assist with part selection, and ensure accuracy and professionalism in every interaction.
Fenix Parts is growing rapidly, offering hands-on training, support, and opportunities for long-term career advancement.

What We Offer

Hourly wage of $21.00 to $24.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

• Benefits & Perks
• Health insurance
• Dental Insurance
• 401(k) with match
• Vision insurance
• Life insurance
• Flexible spending account
• Referral program
• Employee assistance program
• Monday-Friday schedule (no weekends)
• Supportive team environment with strong leadership
• Opportunities for advancement

What You'll Do - Essential Duties and Responsibilities

Customer Service & Support
• Build strong customer relationships that encourage repeat business
• Handle inbound inquiries via phone, email, and chat
• Resolve customer concerns, returns, exchanges, and complaints
• Maintain knowledge of parts, inventory, pricing, and interchange systems

Order Processing & Accuracy
• Review, validate, and process orders accurately
• Provide information on part availability, compatibility, pricing, and condition
• Recommend alternative or interchangeable parts when needed
• Coordinate with yards to resolve discrepancies

Sales & Retention
• Negotiate pricing and terms within guidelines
• Follow up on quotes, inquiries, and order updates
• Provide solutions that support long-term customer satisfaction

Documentation & CRM Management
• Enter and maintain accurate customer information in the CRM
• Meet daily/weekly call volume, follow-up, and quote conversion goals

Vendor & Team Collaboration
• Contact vendors to source parts not in stock
• Work with yard teams and global staff to ensure a seamless customer experience

General Responsibilities
• Manage high inbound call volume and maintain response-time goals
• Maintain organization and professionalism in a fast-paced environment
• Perform additional tasks as assigned

What We're Looking For - Qualifications and Skills
• Customer service experience required
• Automotive repair and/or auto parts knowledge preferred
• Strong verbal and written communication skills
• Effective problem-solving abilities
• High attention to detail
• Ability to multitask in a high-volume environment
• Proficiency with computer systems, phones, and CRM tools

Nice to Have - Preferred Qualifications
• Auto parts sales or automotive service experience
• Knowledge of interchange systems
• Experience in a fast-paced call center or parts department
• Bilingual skills