Emerging Markets - Technology Field Technician

Job Title

This individual will build strong customer relationships by performing onsite service, installations, and product support across the area of responsibility; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience.

$70000 - $100000 / year

Compensation & Benefits:

• Average $70,000 to $100,000+ your first year, with top earners well into six figures
• Guaranteed base salary plus commissions
• Comprehensive benefits package and a company vehicle
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• Perform onsite service, installations, and product support across the area of responsibility.
• Install Carlson Machine Control on various customer machines.
• Install GPS base stations.
• Measure up and calibrate machines.
• Train operators on use of Carlson Grade software.
• Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
• Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility.
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Monitor customer satisfaction.
• Profile customer's machines, vehicles, and demographic information.
• Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
• Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
• Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
• Provide technology updates and solutions.
• Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• 1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
• Experience in GPS or machine control technology is preferred but not required
• Travel expectations: 75%, seasonally based - travel to and from site, often by flight, leaving Monday and back on Friday
• Strong computer skills
• Strong communication skills
• Excellent customer service skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.