Process Improvement & Change Management Specialist

Job Title:

Process Improvement & Change Management Specialist

Location Requirements:

Onsite, Salt Lake County

Job Type:

Contract

Role Overview:
You will help establish, implement, and sustain repeatable business processes, policies, and procedures. Work closely with technical teams, business stakeholders, and leadership to turn recommendations and compliance requirements into actionable processes. Focus on process improvement, organizational accountability, change management, and long-term adoption rather than traditional project management.

Responsibilities:

Assess existing business processes, policies, and procedures to identify gaps and inefficiencies

Develop standardized, repeatable processes for consistent policy implementation and compliance

Establish workflows, roles, responsibilities, and expectations for process execution

Apply Lean principles and continuous improvement methodologies to boost operational efficiency

Translate recommendations and gaps into sustainable business practices

Develop accountability structures to ensure policies are followed

Define process ownership, responsibilities, checkpoints, and escalation paths

Establish tracking and reporting mechanisms for adoption, compliance, and effectiveness

Partner with leadership and managers to address gaps and reinforce accountability

Create process documentation, SOPs, and supporting guidelines

Develop and support change management strategies for new processes and initiatives

Apply change management methodologies, such as ADKAR, to improve engagement and adoption

Identify resistance to change and develop strategies to overcome barriers

Coordinate communications, training, and stakeholder engagement for successful implementation

Monitor adoption and reinforce new processes to ensure sustainability

Collaborate with technical teams, stakeholders, and leadership to align processes with organizational goals

Facilitate sessions to identify gaps, define requirements, and develop improvement plans

Coordinate cross-functional activities to ensure consistent policy and process implementation

Track action items, progress, and issues to drive timely follow-up

Communicate progress, risks, recommendations, and opportunities to key stakeholders

Required Qualifications:

Demonstrated experience in process improvement, business operations, organizational change management, or related discipline

Experience developing, implementing, and standardizing business processes, policies, and procedures

Strong understanding of accountability frameworks, process ownership, and compliance monitoring

Experience coordinating with technical teams, stakeholders, and leadership

Ability to translate recommendations into actionable plans and sustainable practices

Experience supporting change, employee adoption, and compliance

Strong analytical, facilitation, communication, and problem-solving skills

Ability to influence stakeholders and drive follow-through without relying solely on formal authority

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.

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