Claims Specialist, Multinational Casualty

Claims Specialist, Multinational Casualty

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. You build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Specialist, you will play a critical role in handling and resolving AXA XL's claims for the Multinational Casualty team. You will work closely with your manager and fellow claims colleagues to drive files to resolution and will interact and collaborate frequently with the underwriting team and other business partners. Together, you will be tasked with achieving the best possible outcomes for AXA XL and its insureds by resolving and settling claims proactively.

What will your essential responsibilities include?

• End-to-end claims management: conduct initial assessment, document review, liability analysis, settlement decisions, and closure for complex multinational casualty claims, ensuring compliance with local laws and AXA XL standards.
• Multi-jurisdictional responsibility: review coverage, manage assigned claims across multiple jurisdictions, and set case strategy in collaboration with mentors and claims leadership.
• Legal and settlement strategy: partner with internal and external counsel to develop effective, cost-efficient litigation or settlement strategies.
• Stakeholder collaboration: coordinate and communicate with internal and external stakeholders (underwriting, brokers, reinsurers, external vendors, clients); participate in new account and renewal meetings as needed.
• Knowledge development and consistency: collaborate with mentors to develop claim handling, reserve, and resolution strategies; share best practices and learnings across the team.
• Reporting and reserves: produce internal reporting and ensure reserves are set in line with best-practice guidelines; monitor and adjust as needed.
• Trends and risk awareness: identify, monitor, and report on emerging liability and coverage trends; contribute to risk mitigation discussions.

You will report to the Claims Manager, Multinational Casualty.

What you will bring

We're looking for someone who has these abilities and skills:

• Intermediate experience with managing insurance claims, multinational casualty exposure preferred.
• Organization and communication: excellent organizational skills; strong verbal and written communication; ability to collaborate effectively with internal and external stakeholders.
• Analytical and negotiation skills: strong analytical capabilities, sound judgment, data-driven decision making, and effective negotiation skills.
• Collaborative Approach: Develop and maintain productive working relationships with insured, brokers, Claim Handlers & Underwriters.
• Capable of working and collaborating within a virtual team environment with either local or remote supervision.
• Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality.
• Continuous Improvement Mindset: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills.
• Client Service Focused: Demonstrate value add in the claims experience, delivering on our promise to clients. Ability to meet or exceed Performance Competencies.