Customer Service Representative

Atlas Disposal Industries is a locally owned and operated waste management company with over 25 years of experience serving communities in California, Utah, and Arizona. Dedicated to environmental responsibility and community support, Atlas Disposal offers a stable and rewarding work environment for professionals who value safety, reliability, and teamwork. 

Position Summary
The Customer Service Representatives will serve Atlas Disposal customers by providing information and resolution of product and service-related topics over the phone, by email, and through text messaging. CSRs will work closely with other departments to resolve product or service needs.

Work Environment and Expectations*

• This is a full-time, non-exempt hourly in office position
• Schedule is Monday Friday 8am to 5pm
• CSRs may be asked to work overtime and occasional Saturdays as needed
• Starting pay is $21 per hour

Qualifications*

• 2-3 years of customer service in a call center environment.
• High School Diploma.
• Bi-lingual Spanish is a plus
• Some sales experience desired
• Waste industry experience is a plus.
• Excellent oral and written communication skills.
• Advanced knowledge and efficient use of Microsoft Office Suite.
• Strong ability to work well with people, under pressure, and with stringent time restraints.
• Strong ability to work on multiple tasks such as email, text messages, and phone calls.

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Duties and Responsibilities*

• Handle commercial, residential, and roll-off customer calls for new and existing accounts, which may include service changes, billing questions, service cancellations, missed pickups, etc.
• Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts, and adjustments on customer accounts.
• Generate credit and debit memos as necessary.
• Work with a team of Customer Service Representatives collectively to achieve team goals.
• Perform other duties as assigned.

Benefits*
Each eligible employee receives a competitive compensation package including:

• Medical
• Dental
• Vision
• Life Insurance
• Long-Term Disability
• Company match on 401K
• Paid Vacation, Holidays, and Sick Days.