Commercial Transportation Insurance Account Manager

Spanish Speaking Account Representative

RTS is part of Shamrock Trading Corporation, a family of brands that has been serving the transportation and logistics industries since 1986. Shamrock offers factoring solutions, export financing, third-party logistics, a fuel card program and trucking technology.

Shamrock's mission since the start has been to create value and success for our customers, our partners and our people. Strong ethics, dedication to our customers and close attention to the marketplace are critical to the success and growth of the Shamrock brands. Shamrock is headquartered in Overland Park, Kansas, with multiple offices throughout the U.S. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park

Our award-winning culture is a testament to our commitment to growth, recognition and empowerment. From day one, we prioritize employees first, encouraging them to think and act like owners and providing endless opportunities for growth and self-development, both personally and professionally. Shamrock has been recognized as one of America's 2025 "Most Loved Workplaces" by Newsweek.

At Shamrock, we hire bright, ambitious people and give them the tools they need for a successful, long-term career here. Shamrock also offers a premier set of benefits for employees and their families:

• Unlimited Earnings: Uncapped commission, competitive base salary and ongoing opportunities to advance your professional career
• Training and Development: Industry-leading training programs, including a Freight Immersion Training (FIT) Program for sales employees entering the transportation industry and a LEAD Program for aspiring leaders
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Financial: Generous company 401(k) contributions, employee stock ownership after one year and free resources to build long-term financial security
• Recognition and Awards: Sales incentives, quarterly employee awards and opportunities to celebrate individual and team success
• Work-Life Balance: Competitive PTO, fully paid time off for holidays and opportunities to volunteer within your community

About the Role

Shamrock and RTS International are looking for a Spanish Speaking Account Representative to join the team. In this role, you will be a key point of contact for our clients, delivering exceptional customer service while supporting their business needs. You will handle account management tasks, resolve service issues, process adjustments, and proactively identify opportunities to strengthen client relationships. We are looking for candidates who are fluent in both English and Spanish and who can communicate effectively across cultures. Strong analytical skills, comfort with Microsoft Office, and the ability to multitask while staying organized are essential.

What You'll Do

• Interact with clients in all aspects of customer service.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Carry out regular risk assessments and ensure that procedures are in place and followed to minimize risk.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Attract potential customers by answering product and service questions; suggest information about other products and services.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Ideal candidates must possess an outgoing, dynamic personality along with strong attention to detail and an ability to work in a team environment.

What You'll Bring

• Bachelor's Degree in Business Administration, Finance, or related field preferred.
• Strong customer relations ability/experience with analytical and technical skills. Detail oriented.
• Computer literate in Microsoft Office, basic knowledge and understanding of PC applications, Data entry skills and experience.
• Effective verbal, written and interpersonal communication skills.
• Demonstrate organizational and prioritization skills to meet deadlines.
• Ability to work in a team environment.
• Bilingual skills with fluency in English and Spanish is a must (must be able to speak, read and write both languages).

Apply Today!

We're so excited to connect with you! If you want to work with forward-thinking people in an award-winning culture, submit your application today.