Front Desk Concierge - ROOST Detroit

Method Co. is a boutique hospitality company that develops, designs, andoperatesa portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces thatblendthoughtful service, elevated design, and a deep sense of place. About ROOST Detroit ROOST Detroit is a beautifully designed, apartment‑style hotellocatedinside the iconic and fully restored Book Tower in the heart of downtown Detroit. Blending the comfort of a modern residence with the service and sophistication of a boutique hotel, ROOST offers guests a warm, lived‑in experience rooted in craftsmanship, thoughtful design, and a deep sense of place. Each apartment‑style unit features full kitchens, custom furnishings, curated artwork, and residential‑inspired details that make long‑term stays feeleffortlessand short‑term visits feel elevated. The property is complemented by a collection of shared spaces—including a lush lobby lounge, library, and communal areas that reflect Method Co.’s signature approach to hospitality: design‑forward, culturally connected, and deeply welcoming. Located within Book Tower’s vibrant mixed‑use community, ROOST Detroit placesguestssteps away from restaurants, bars, retail, and the city’s architectural and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelersseekinga more immersive Detroit experience. ROOST Detroit is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests andproperty. This role is ideal for someone who excels in guest service,maintainsa polished and professional presence, and can confidently handle both hospitality andoperational tasks. As thefirstpoint of contactin the guest experience,you’llensure the safety, comfort, and seamless experience of all guests throughout. Key Responsibilities Welcome andassistguests with warmth, professionalism, and efficiency Managecheck ‑ ins,check ‑ outs, and reservation inquiries Respond promptly to guest requests, questions, and concerns Monitor building access andmaintaina secure, calm environment Conduct property walkthroughs and report any maintenance or safety issuesHandle phone calls, emails, and guest communications Maintainaccuraterecords, logs, anddailyreports Support light administrative tasks and prepare materials for the team Ensure the lobby and front desk areasremainclean, organized, andguest ‑ ready Collaborate with housekeeping, maintenance, and management as needed Qualifications 1+ year of front desk, concierge, orguest ‑ serviceexperience (hotel or luxury residential preferred) Strong communicationskills and a naturally warm,guest ‑ focuseddemeanor Ability to remain composed, professional, and attentive during quiet orhigh ‑ pressuremoments Comfortable working independently and making sound decisions Basicproficiencywith reservation systems andfront ‑ officesoftware Strong attention to detail and organizational skills Flexible schedule with availability for overnight shifts, weekends, and holidays What We Offer Competitive hourly pay Opportunities for growth within a dynamic hospitality group Sick time & vacation Health, vision, and dental benefits #J-18808-Ljbffr Method-Hospitalit