Retail Service Specialist

Retail Service Specialist

Greets the public by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. Provides DMV license services, processes transactions and resolves routine problems. Provides high level of customer service.

Job Duties

• Provides DMV services to the public; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Balances and reconciles cash drawer.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Performs other duties as assigned by manager or employee in charge.

Qualifications

• High School GED Required
• 1-3 years Customer service or related experience. Preferred
• Basic computer literacy and data input skills.
• Ability to deal well with the public required.
• Ability to work quickly and handle multiple tasks or assignments on a daily basis.

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify