Business Operations Manager

Business Operations Manager

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $3B in revenue, and employ approximately 12,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

We are seeking a Business Operations Manager to join our AFL Connectivity team at our Dallas Business Center in the Dallas-Fort Worth, Texas area.

The Business Operations Manager drives operational execution and process governance in support of commercial operations within the business unit. This role serves as a central coordination point across functions, facilitating alignment, enabling escalation, and ensuring Business Operations owned processes are well governed and continuously improving. The ideal candidate has a demonstrated track record of driving operational improvements, building scalable processes, and delivering measurable results in a fast-paced, cross-functional environment.

Responsibilities:

• Cross-Functional Execution
• Facilitate cross-functional governance cadences, distribute decision summaries, and escalate unresolved issues with a recommended path forward.
• Support the development and continuous improvement of commercial operations processes and workflows that enable front- and mid-office execution.
• Serve as the day-to-day point of contact for Return Merchandise Authorization (RMA)/cancellation requests, contract review routing, and exception approvals, ensuring timely resolution within established SLAs.
• Process & Systems Ownership
• Partner on enabling systems to ensure they support process requirements and business agility.
• Support governance and compliance across commercial operations ensuring processes, documentation, and audit requirements are maintained and met.
• Administer and maintain Business Ops systems and trackers to ensure data accuracy, accessibility, and day-to-day usability across the team.
• Scalability & Change Management
• Build and maintain standardized, scalable operational processes that include documentation, training, and continuous improvement programs.
• Operating Approach
• Builds trust and alignment across functions through influence without authority.
• Applies structured thinking to organize complexity into clear frameworks and actionable plans.
• Communicates clearly, concisely, and directly with stakeholders at all levels.
• Drives measurable results by translating process and operational improvements within their function into trackable KPI outcomes and holding themselves accountable to progress.

Required Qualifications:

• Bachelor's degree in business, Operations Management, Engineering, or related field
• 5+ years of experience in business operations, commercial operations, or a related field.
• Experience facilitating governance cadences, tracking action items, and driving cross-functional alignment.
• Strong project management skills — ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills

Preferred Qualifications:

• Optical networking or telecommunications product/industry/technical acumen
• Familiarity with IBP, S&OP, or demand planning processes
• Exposure to process automation or CPQ platforms.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.