Personal Banker I

Job Summary: The Personal Banker I will open various deposit accounts; input, close and fund consumer loans, as well as serve as the Banks primary contact.Education/Experience: A minimum of the following education/experience is required:High School Diploma/GED and 3 years' experience in bankingJob Specific Responsibilities:Recognizes and discovers financial needs of customers and works to find the best solutions for each.Develops and maintains positive long term relationships with customers.Listens to and resolves customer complaints. If needed, escalates to branch manager or Personal Banker II.Prepares new IRA’s, transfers, rollovers, conversions, death claims, contributions, and distributions of IRA’s.Processes deposits, withdrawals, and cash flow at a teller window as needed.Opens checking, savings, money market and certificates of deposit accounts.Orders check and ATM/Debit cards and provides starter checks for new accounts.Displays knowledge and proficiency in explaining, selling, and administering products.Analyzes customer information to identify opportunities for growth and expansion of services. Identifies cross-selling and referral opportunities.Understands required documents to open consumer and business accounts.Maintains knowledge of consumer and business ownership types.Assists customers with card disputes, fraudulent activity, and stop payment processes.Backs up the teller area when needed.Originates, processes, and closes consumer loans.Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements (knowledge of the CIP and Beneficial Ownership process).Maintains current knowledge and consistent compliance with other banking Regulations and bank policies and procedures related to the position.Other duties as assigned.Required Technical Knowledge:General computer skillsMicrosoft Office, specifically Word and ExcelExpectations of an Employee:Treat all customers and fellow employees with respectExceed customer expectationsMeet customer needsConduct interactions with honest, ethical, and strong moral principlesPerform at the highest levelTake responsibility for actionsDo what is expectedLead by exampleWork as a teamEfficiently share information in a collaborating and proactive mannerPay attention to detailSolve problemsMake sound decisionsManage time effectivelyPrioritize effectivelyPerform multiple tasks simultaneouslyShow up for work and be on timeComply with all laws and regulationsComplete all required trainingSupervisory Responsibilities: NoneAmount of Travel: NonePhysical Requirements:May need to sit for long periods of timeSustained visual concentration while working at the computerTyping on a keyboard for long periods of timeHandle high stress environmentBenefits Include:Medical, Rx, Dental, and Vision insuranceHSA, FSA, and Limited FSAEmployer paid and voluntary Life Insurance/AD&DShort-Term DisabilityLong-Term DisabilityAccident/Hospital Indemnity/Critical Illness voluntary plansIdentify Theft Protection401k with employer matchVacation, Sick Leave, and Holiday payTuition ReimbursementGym membership discountsAnnual payrate increasesIncentive based bonusesIt is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer. #J-18808-Ljbffr