Janitorial Quality Control Supervisor

Job Description

Job Description

CW’s Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

Take a glimpse into why CW might be the right place for you:

• Location: USCG Academy - 15 Mohegan Ave, New London, CT 06320 
• Shift: Monday through Friday, 7:30 AM to 4:30 PM. Occasional evenings & weekends as needed.  
• Pay: $22.62/hour (paid weekly)  

Join our team as a Janitorial Quality Control (QC) Supervisor and play a key role in creating clean, safe, and welcoming spaces every day. If you’re detail‑oriented, proactive, and passionate about leading others to excellence, we’d love to have you help shape the high standards our clients count on.

• Conduct daily walk‑throughs and inspections across government facilities to ensure all janitorial work meets contract requirements and company quality standards.
• Use checklists, digital reporting tools, and quality metrics to document inspection results, track trends, and identify opportunities for improvement.
• Train, mentor, and support janitorial staff on proper cleaning procedures, safety protocols, equipment use, and company policies.
• Coordinate and follow up on corrective actions to ensure issues are resolved effectively and consistently.
• Collaborate with management to enhance quality control processes and support continuous improvement initiatives.
• Communicate regularly with site supervisors and clients to maintain transparency, address concerns, and ensure satisfaction.
• Monitor supply levels and work with the operations team to maintain proper inventory.
• Ensure compliance with OSHA regulations and company safety guidelines while promoting a culture of cleanliness and accountability.
• Assist with scheduling, task assignments, and performance evaluations as needed.
• Participate in audits and contribute to ongoing quality and process‑improvement efforts.

What You’ll Need to be Successful:

• Minimum of 3-5 years of commercial janitorial services, facility maintenance, or quality control.
• Strong understanding of OSHA safety practices, including proper chemical handling, appropriate use of personal protective equipment (PPE), and basic infection‑control procedures.
• Strong understanding of janitorial quality control practices, including conducting detailed inspections, documenting findings, identifying deficiencies, and driving effective corrective actions within janitorial, facilities management, or related service environments.
• Valid driver’s license
• Valid RealID
• Must be able to obtain and maintain government base access.

Bonus If You Have These Skills:

• Experience operating commercial custodial equipment such as floor scrubbers, auto‑scrubbers, carpet extractors, and other specialized cleaning tools commonly used in large or high‑security facilities.
• Previous supervisory or team‑lead experience.
• Strong attention to detail and commitment to high standards.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

Why You'll Love This Job:

• You’ll be a part of a mission-driven team that values your hard work and helps you grow.
• Access to an Employee Wellness Coordinator and robust wellness program that support your health and work-life balance.
• Opportunities for advancement—grow your career with us!

Explore Our Generous Benefits Package:

• Employer Sponsored Benefits Includes: 
  • Insurance - Medical, Dental, Vision
  • Telemedicine
  • Retirement Plan & Match Options 
  • Disability Plans
  • Life Insurance – Accidental Death & Dismemberment and Group Term Life
  • Paid Holidays & Vacation
  • Sick & Personal Time
• Voluntary Benefits Offered Includes:
  • Hospital Indemnity, Accident, Critical Illness & Voluntary Life

Physical & Environmental Demands:   

• Must be able to stand, walk, and move throughout large facilities for extended periods (up to 8 hours per shift).
• Frequent bending, stooping, kneeling, reaching, and climbing stairs required.
• Must be able to lift, push, or pull up to 40 lbs as needed for inspections or assistance with cleaning equipment.
• Work is primarily conducted indoors across various buildings within a secure government installation.
• May be exposed to cleaning chemicals, equipment noise, and occasional temperature variations between buildings.
• Personal protective equipment (PPE) may be required in certain areas or tasks.
• Flexibility to work early mornings, evenings, or weekends based on inspection needs or client requirements.
• Adherence to site-specific security protocols and confidentiality is mandatory.
• Reasonable accommodations can be provided.

CW’s Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

We are an Equal Opportunity Employer. All employment decisions are made based on individual qualifications, merit, and business needs , without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

Company Overview: CW Resources, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all. 

Pay Transparency Disclaimer: We are committed to pay transparency. Compensation for this role is determined in good faith and based on job‑related factors such as skills, experience, education, and internal equity, in accordance with applicable law. Employees and applicants may request additional compensation information as permitted by law.

Copy and paste the link below into your web browser to view the posters pertaining to:

• Notification of Employee Rights Under Federal Labor Laws posters: -rights-federal-contractors
• CW’s Self - Disclosure Form: &route=shorturl
• Please E-mail:  View email address on ziprecruiter.com to submit a request for accommodation with the application process.