WELCOME CENTER GUEST SERVICES ASSOCIATE (PART-TIME)

Job Description

Job Description

Description:

About Hildene:

Located in southwestern Vermont, Hildene was the seasonal residence of Robert Lincoln and his wife Mary. Mr. Lincoln was the only child of President Abraham Lincoln and Mary Todd Lincoln to survive to adulthood. Between 1905 and the death of their granddaughter Mary Lincoln Beckwith in 1975, more Lincolns (three successive generations) lived at Hildene than at any other place in the world. In 1978, the non-profit Friends of Hildene purchased and preserved the estate which is open to the public year-round.

Hildene is among Vermont’s top cultural heritage sites and tourist destinations. Our nonprofit attraction is comprised of a 1905 Georgian Revival home, formal and working gardens, restored Pullman railcar Sunbeam, agricultural operations, cheesemaking facility, twelve miles of trails, and year-round programming, all on 412 acres in beautiful Manchester, Vermont. Abraham Lincoln’s values, shared through the estate his son Robert and subsequent generations maintained and cherished, are at the heart of our mission.

This year marks the 47th anniversary of the non-profit Friends of Hildene’s purchase of the Lincoln family estate. Since September 18, 1978, Hildene has welcomed nearly a million people from all over the world who have come not only to enjoy its sheer beauty, but also to deepen their understanding of cultural heritage, environmental stewardship, and civic engagement. We are now embarking on the next great phase of our growth.

Learn more at: hildene.org.

Position Overview:

Reporting to the Asst. Director, The Museum Store, Guest Services and Communications, under the overall direction of the Senior Director of Marketing, The Museum Store and Visitor Experience, this is a public-facing role in a fast-paced environment that serves as the first point of contact for Hildene guests in the Welcome Center and Museum Store. Duties include processing admissions and retail merchandise transactions; responding knowledgeably and effectively to questions regarding all aspects of the Hildene experience including membership and volunteer opportunities; supporting day-to-day operations (restocking, shipping, and receiving, etc.) in Welcome Center and Museum Store; respect and enforce protocols for guest safety while on the site; to do such other related work as may be required or requested.

Requirements & Responsibilities:

• Excellent communication and oratory skills

• Customer Service experience

• Accurately perform daily opening and closing tasks and procedures

• Accurately perform retail transactions, daily deposits, and store close-out procedures

• Store maintenance including restocking, merchandising, and inventory assessments.

• Positively engage with in-person guests, telephone inquiries, tradespeople, vendors, et al.

• Develop and demonstrate a working understanding of the estate and its history.

• Ability to communicate and learn effectively through multiple channels both in person

and digitally

• Strong computer skills (Word, Excel, POS) and proficiency in the use of standard office

equipment

• Ability to navigate various customer service scenarios with positive outcomes.

• Ability to work effectively without direct supervision as well as part of a team.

• Ability to multi-task and prioritize projects and duties.

• Ability to positively adapt workflows to accommodate volume and pace of guest needs.

The successful candidate will be a clear communicator; be able to stand for long periods; be able to lift up to 20 lbs.; have a clean, neat, professional presentation; and put forth a positive and welcoming demeanor.

Qualifications:

Education: High school diploma or GED equivalent required; college degree highly desirable

Experience: Experience with museums, non-profits, or specialty retail preferred

Schedule: 24 hours weekly; weekends required

Compensation : $16.00/hour

Additional Information: Background check required of applicants 18 years of age or older.

TO APPLY:

Please email a letter of interest and resume to Patricia Michael, Assistant Director, The Museum Store, Guest Services and Communications, via Indeed.com.

Hildene, The Lincoln Family Home is an Equal Opportunity Employer and welcomes candidates for

employment who will contribute to our diversity.