Customer Service Associate

Customer Service AssociateJob Type: Part-time Work Location: In person Reports To: Store ManagerPay Range: $17.00/hourCustomer Service Associates (CSAs) report to a Store Manager and are responsible for the daily duties involved in maintaining high levels of customer service through offering a clean, safe, and friendly store.Essential functions include:Assisting customers with laundry card use, machine selection and operation, retail purchases, and wash-and-fold orders, and addressing any other questions or concernsAccurately operating the register or point-of-sale systemMaintaining thorough knowledge of products sold and their uses, and encouraging customers to purchase additional itemsEnsuring retail items are neatly stocked at all times and communicating promptly with management when inventory or janitorial supplies run lowUsing log books to report building or equipment maintenance issues, and immediately informing a supervisor of any unsafe situations during a shiftAccurately and consistently using log books; selecting the right equipment for the amount of laundry; resolving customer concerns to the best of their ability; informing a supervisor of any customer complaints or claimsAdhering to all company policies and procedures, including attendance and uniform standardsFollowing all safety practices to prevent accidents and injuries to customers and employeesUnderstanding responsibilities during emergency situations such as fires, floods, and severe weatherMaintaining a safe environment inside and outside the storeContinually walking the floor to pick up debris, empty trash containers, check restrooms, and perform other cleaning duties as neededJob Requirements:Must be able to stand for up to 8+ hours per shiftMust be able to lift up to 35 poundsMust be able to communicate with all customers and associates in a professional mannerMust work well with others and remain calm in stressful situationsPrevious customer service or retail experience preferredAbility to resolve customer issues and complaints in a timely, professional mannerAbility to perform tasks as assigned by managementAbility to work a flexible schedule, including overnight hoursWhat We Offer:Benefits for full-time employeesBonus ProgramCompany Uniforms ProvidedCompetitive WageEmployee Discount ProgramEmployee Assistance ProgramFlexible schedules for full-time and part-time employmentFun, Energetic Work EnvironmentHoliday PayPromotionsReferral ProgramWe are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. We are committed to a fair and inclusive hiring process.