Care Experience Manager

Overview

Care Experience Manager (CEM)

Join a Company That Puts People First!

Thrive Specialty Pediatric Care is one of the largest private duty nursing companies in the nation and growing! Now that we have joined forces with Aveanna Healthcare, our care teams and our patient population have never been larger. At Aveanna, we're proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here's what sets us apart

What Makes Aveanna Different?

Award-Winning Culture

• Recognized in Indeed's Work Wellbeing Top 100 Companies of 2024
• Named Best Company for Work-Life Balance, Happiest Employees, Best Culture, and Best CEO by Comparably in 2024

Comprehensive Benefits Package

• Health, Dental, Vision, and Company-paid Life Insurance
• Paid Holidays, Vacation Days, and Sick Days
• Quarterly Bonus Opportunities
• Mileage Reimbursement
• 401(k) Savings Plan with Employer Matching
• Employee Stock Purchase Plan with a 15% Discount
• Tuition Discounts and Reimbursement Program (conditions apply)
• Nationwide Presence with Advancement Opportunities
• Employee Recognition Programs and Relief Fund
• Structured New Hire Orientation
• Employee Resource Groups for Community and Support

Position Details

Compensation: $40,000+ base salary + quarterly bonuses + paid rotating on-call + mileage reimbursement when traveling to patients homes.
Schedule: Monday-Friday, daytime hours, full-time with on-call rotation requirement.

Office Address: Norfolk, VA

Key Responsibilities of the Care Experience Manager

• Coordinate staffing needs and manage caregiver schedules.
• Organize orientation and training for new caregivers.
• Manage shift coverage for absences or tardiness.
• Monitor and address cost containment to ensure efficient case assignments.
• Evaluate and support staff performance with a positive approach.
• Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).
• Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).
• Build and maintain strong relationships with caregivers and patients to ensure top-tier service.
• Demonstrate problem-solving skills, initiative, and sound judgment.
• Uphold and adhere to company policies and procedures.

Qualifications for Success

• High School Diploma or equivalent required; College Degree a plus.
• Proficient in English; bilingual skills are a plus.
• Healthcare / Staffing experience is highly preferred.
• Proficiency in Microsoft Office Suite (Word and Excel).
• Strong organizational skills, ability to multitask, and thrive in a team environment.
• Ability to work in a fast paced environment.
• Available for on-call rotation schedule (after hours and weekends).
• Reliable transportation (mileage reimbursement when traveling to patients homes).

Note: As an employer receiving Medicare and Medicaid funds, employees must comply with all health-related requirements in relevant jurisdictions, including vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

Take the Next Step in Your Career!
Join a team where you can grow, lead, and make a real difference in the lives of others. Apply now to become part of Aveanna's supportive and dynamic environment.