Eligibility Technician 2

Eligibility Technician 2

This individual position is exempt from the hiring freeze. Qualified applicants are encouraged to apply. Welcome to the Department of Health. We'd be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This position is open to Alaskan residents only. Please check out the residency definition to determine if you qualify. This position is currently located in Anchorage and Juneau. The position may be in Anchorage or Juneau, depending upon the location of the most qualified candidate.

What you will be doing: As an Eligibility Technician 2 (ET2) in the Long-Term Care Unit, you will undergo formal training on various programs managed by the Division. The ET2 is expected to demonstrate extensive knowledge, proficiency, and the ability to work independently and efficiently while managing a diverse and sizable caseload under general supervision. You will develop expertise in program policies, enabling you to make independent, complex eligibility decisions and apply your understanding of multiple program manuals to ensure eligibility criteria are met across various programs.

Our organization, mission, and culture: The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency. We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity. We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team: The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career advancement and growth opportunities within our division. We provide a competitive benefit package, flexible work schedules, and job stability.

The working environment you can expect: This position is part of a statewide eligibility team within the Long-Term Care Unit, located in Anchorage and Juneau. You will collaborate with a team of highly trained staff who uphold the agency's mission and values in an environment built on mutual trust and respect. Joining our team offers a unique and fulfilling experience, providing both challenges and rewards as we work toward creating a more modern and adaptable system to better serve Alaskans.

Who we are looking for: The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Eligibility Determinations: Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.