Customer Service Representative I

Customer Service Representative I - 73004704

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This Revenue Specialist III - Customer Service Representative I position, on the Customer Service Delivery Team, performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• Two (2) years of experience processing information using a computer system
• Two (2) years of experience conducting research and analyzing information to make decisions.
• Two (2) years of experience communicating with others to gather information.
• SUBSTITUTIONS: Relevant education may substitute for the required experience. If applicable, please indicate degree earned or number of credit hours attained and attach diploma/transcript when submitting application.

SPECIAL NOTES: Full-time (40 hours per week) position; standard workday of 8am 5pm, Monday through Friday. May require you to work outside your regular work schedule. This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency (some days working remotely, all other working days will be at the Largo Service Center, in Pinellas County, FL).

SALARY: $38,760.36 - $49,501.08. BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

LOCATION: LARGO, FL, US, 33770 LARGO, FL, US, 33773 LARGO, FL, US, 33771 LARGO, FL, US, 33774 LARGO, FL, US, 33777 LARGO, FL, US, 33778