Community Association Manager

Goodwin & Company is looking for a highly motivated, detail-orientated Administrative Assistant (AA) with
office Management experience for a fast-growing company. Your mission would primarily be to assist the
Community Association Manager (CAM) with daily community operations. AA's are to establish and maintain
a professional, service-oriented relationship with coworkers, Association Managers, homeowners, vendors,
and service providers. This position involves daily contact with homeowners and board members which
requires an individual who is well-spoken, customer service-oriented, and who can multi-task at a quick but
accurate pace.
ROLE PURPOSE
The Administrative Assistant exists to ensure residents, board members, and guests experience prompt,
knowledgeable support and a well-run, welcoming community - extending the Onsite Manager's leadership
into every interaction, request, and event, and delivering the ease and reliability at the heart of Community
Living Made Easy.
CRITICAL SUCCESS FACTORS
1. RESIDENT & BOARD RESPONSIVENESS - Residents and board members experience timely resolution of
requests and issues - with voicemails returned within 24 hours, emails and TownSq requests addressed
within 48 hours, and work orders tracked through to completion - so nothing falls through the cracks.
2. BOARD MEETING PREPAREDNESS - Board members enter every meeting fully prepared and confident,
with accurate meeting notices, board packets, and annual meeting agendas delivered complete and on
schedule.
3. INFORMATION ACCURACY & ACCESSIBILITY - Boards and residents can rely on accurate, current, and
easy-to-find information - from financial reports and community records to contact directories and the
community website - reflecting an office that is organized and dependable.
4. RESIDENT ENGAGEMENT & WELCOME - New and existing residents feel welcomed, informed, and
engaged in community life - evidenced by orientation completion, strong event attendance, and positive
resident feedback.
5. AMENITY & OFFICE OPERATIONS - Residents and guests consistently experience amenities,
reservations, and office operations running smoothly - reinforcing that this is a community that simply
works.
JOB DUTIES AND RESPONSIBILITIES
Duties include but are not limited to:
• Become familiar with each association's documents asthey relate to yourservice role
• Respond to phone calls, voicemails and emails- within 24 hours (Forward non-routine/urgent calls to Manager
immediately)
• Work with the manager on violation letters as requested.
• Work with the ACC department communicating with homeowner when necessary for more information, updating
homeowners of the status the application, etc.
• Draft and mail letters to parties as requested by CAM- 2 business days

Process community mailings;special notices, meeting notices, etc.- 2 business days
• Electronically file community related documents via company platform- daily
• Maintain/program entry gates directories- within 24 hours
• Process entry gate opening and maintenance requests via company platform during regular business hours- within
24 hours
• Process, maintain, program and distribute pool tags/keys/cards/fobs- within 24 hours
• Rotate as Receptionist on scheduled basis
• Assist CAM in preparation of Board meeting packets- as needed
• Prepare and process Annual Meeting Notices- time sensitive, 3 business days
• Prepare Annual Meeting materials; Welcome Packet and registration information- 2 days
• Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes.
Note: Meetings may be held in the evening after regular working hours- as needed
• Maintain a current hardcopy and e-file community information sheet (hotsheet)- as needed
• Complete miscellaneoustasks asrequested for CAM support and assist in other large scale projects- as needed
• Maintain community websites via company platform- as needed
• Act as back-up for after-hours emergency contact. The CAM is the first point of contact- as needed per emergencies
occur
• Review, code and process invoices for payment ofservices - daily within 24 hours
• Other Responsibilities- thislist should not be considered to be all encompassing and is subject to change
Compliance Drives:
• Visually inspect properties within Association for Deed Restriction Violations
• Process and mail notices pertaining to Deed Restriction Violations
• Answer customer phone calls and emails

EDUCATION/KNOWLEDGE/SKILLS/ABILITIES:
• 2-5 years' experience managing single-family communities and condominium associations
• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Ability to build rapport with clients
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Have a high school diploma or GED
• Legally eligible to work in the United States
• Can navigate through different application systems
• Competency in Microsoft Office Applications
• Have a naturally positive attitude and be a team player
• Ability to communicate clearly and professionally, both verbally and in writing
• Pleasant, friendly attitude, with an ability to adapt to change
• Strong listening skills, ability to multi-task, attention to detail,