Program Manager

Program Manager 3 – Pleasant Prairie (Kenosha, WI) Job Purpose The Program Manager is a highly skilled and experienced individual who will oversee and manage multiple projects within our organization. The Program Manager will be responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met; the PM will be responsible for guiding a team of cross‑functional experts in the delivery of customer‑focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to Sanmina and its customers. The PM will ensure all program‑related decisions are guided by the terms and conditions of the customer's contract. Understanding all aspects required to launch a new program or order, the Program Manager is responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E/O material issues, PPV, credit, RMA's), and business development. Understanding Sanmina offerings for vertical integration and directing the customer appropriately toward additional or alternative Sanmina products or services. Ability to lead cross‑functional teams to meet or exceed customer and Sanmina goals. The Program Manager is responsible for overall customer service and satisfaction—including delivery, quality, flexibility, communication, and responsiveness—for assigned accounts. Nature of Duties / Responsibilities Ensure compliance to contract/commercial agreement and/or customer‑specific requirements, and document additional agreements not included in the contract. Develop and maintain business relationships; maximize customer satisfaction. Manage the relationship with the customer through daily, weekly, monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account. Coordinate with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.). Coordinate the process of customer satisfaction, where customer's satisfaction is reviewed. It includes the implementation of actions with the organization to improve. Monitor, report and coordinate any troubleshooting of accounts receivables (AR). Approve changes to standard costs and update sales price at least every quarter. Revalue raw materials to customer when applicable. Maintain the price book in Oracle. Create the forecast demand format and coordinate with finance the creation of forecast outlook for its organization. Manage claims and recover charges not covered by the quote as NREs, ECO, out‑of‑scope recoveries, and miscellaneous requirements. Escalate with GAM/BD if needed to assure collection. Collect excess and obsolete (E/O) and variations to agreed price of purchase (PPV) with the information received from materials. Coordinate problem solving and escalation of challenges encountered on the program that affect the P/L for the organization to meet financial commitments, accountable for the financial performance of the account and address any gaps to assure quote alignment. Participate in continuous improvement projects to increase profitability (Operations & Materials). Account for the correct functioning of the CFT. Generate reporting and analytical information for decision‑making with the customer (materials, quality, testing, etc.). Monitor the actions generated by the opportunities or needs of the project to comply with the customer metrics and/or internal objectives. Escalate the resolution of operational problems where any of its projects does not have sufficient resources to meet the commitments previously established. Collect data for quotes or requotes for existing customers, review with BD and seek approval from PM Director or GM. Collect data for the preparation of presentations in general or for reviews with the customer. Resolve problems with shipments of product. Escalate the resolution of systemic problems or processes in the supply chain. Troubleshoot on‑time delivery of products (OTD). Coordinate the forecast acceptance process and communicate the commitment of operation and impact to the customer (material shortages, can do, E/O, capacity, planned shipments, etc.). Coordinate communication and relationship with the leadership team on account strategy and commercial aspects. Introduce new products through product life‑cycle methodology and account for tracking project completion on time. Perform other job‑related duties as assigned. Education and Experience Bachelor's degree in business administration, project management, or related field (Master's degree is desirable). Minimum of 5 years of demonstrated experience in project management. Must have transitioned multiple designs turned into medium and high‑volume production in manufacturing. Advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills. Knowledge of multiple functional technologies/processes, industries or functions and understanding of interdependencies of such processes at the site. Demonstrates detailed expertise in very complex functional/technical area. Broad breadth of knowledge in multiple areas. Understands the strategic impact of the function across sites. Knowledge of MS Office (Proficiency in Excel, PowerPoint). Financial experience – P/L. Strong communication skills. Analytic thinking, results driven. Must be able to communicate effectively in both written and spoken English. Sanmina is an Equal Opportunity Employer This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident. #J-18808-Ljbffr