Customer Service Specialist

Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, and stay up to date with product features while maintaining high quality and visual standards. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. Location: Store #3050, 3205 East Lincoln Way, Sterling, IL 61081 Type: Part Time Pay: Starts at $17.50 Eligible for health benefits such as prescription savings and virtual physician visits, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including vacation, holidays, and military leave, among other benefits. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and consistently with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load/unload delivery trucks. Assist in making deliveries, as needed. Maintain in‑stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Qualifications Minimum Requirements: Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without sponsorship for employment work visa status now or in the future. Must have a valid, unrestricted Driver’s License. Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation. Internal to Sherwin‑Williams: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal. Internal to Sherwin‑Williams: must have completed all HR Cloud eLearning courses required for the current position. Preferred Qualifications: Have at least a High School diploma or GED. Have at least one (1) year of experience working in a delivery, retail, or customer service position. Have previous work experience selling paint and paint‑related products. Have previous work experience operating tinting and mixing equipment. Ability to read, write, comprehend, and communicate in more than one language. Ability to read, write, comprehend, and communicate in Spanish. Equal Opportunity Employer Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. Federal and State Fair Chance Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. #J-18808-Ljbffr