Desktop Support Technician

Kros-Wise

Job Description

Overview

We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols.

Key Responsibilities

Provide front-line technical support via phone, email, and in person
Install, configure, and maintain workstations, laptops, and peripheral devices
Troubleshoot user access issues related to CAC, Active Directory, and network permissions
Support patch management, antivirus, and STIG compliance tasks
Assist in imaging systems and software deployment using tools like SCCM or MDT
Maintain inventory of IT assets and support lifecycle management
Escalate unresolved issues to higher-level system administrators or network teams
Log all support interactions in the ticketing system and track resolution status
Provide user guidance and training on common applications and security best practices

Minimum Qualifications

U.S. Citizenship and Secret clearance or eligibility
Associate's degree in IT, Computer Science, or related field ( Bachelor's preferred )
3+ years of experience providing user and desktop support in a DoD or secure environment
Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting
Familiarity with DoD security policies, including RMF and DISA STIGs
Security+ certification required

Additional Preferred Qualifications

Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks
Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems
Experience with DoD user account provisioning and revocation procedures
Familiarity with VDI environments (e.g., Citrix, VMware Horizon)
ITIL v4 Foundation certification
Experience working in a SIPR/NIPR dual-environment support role
Strong communication skills and ability to support non-technical users

Apply

Vacancy posted 29 days ago

Similar jobs that could be interesting for youBased on the Desktop Support Technician in San Diego, CA vacancy

VIP Desktop Support Technician - White-Glove Exec Support
iT1 in San Diego, California, is looking for a Desktop Support Technician to deliver high-quality end-user support across the organization. This role emphasizes customer experience, particularly for VIP and executive users, ensuring minimal disruption to operations. The...
Suggested
iT1
San Diego, CA
1 day ago
VIP Desktop Support Technician - White-Glove End-User
It1 Source LLC is seeking a Desktop Support Technician in San Diego, California, responsible for delivering high-quality end-user support with an emphasis on customer experience, particularly for executive leadership. The role requires diagnosing and resolving issues related...
Suggested
iT1 Source
San Diego, CA
18 hours ago
Onsite Desktop Support Technician - Day Shift
Seneca Resources Company, LLC is looking for a Desktop Support Technician based in San Diego, CA, or Pensacola, FL. This role is 100% onsite with day shift hours. The ideal candidate will have 1-5 years of experience and must possess excellent interpersonal and customer...
Suggested
Day shift
Seneca Resources Company, LLC
San Diego, CA
18 hours ago
Desktop /Field Support Technician
...Description Job Description POSITION DESCRIPTION Field Service Technician Department: Information Technology | FLSA Classification:... ...| Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical...
Suggested
Full time
Work experience placement
Work at office
Local area
Remote work
All shifts
Shift work
Afternoon shift
Ovation Workplace Services Inc.
San Diego, CA
15 days ago
Computer Bench Repair Technician
...dynamic IT firm is seeking an experienced Computer Bench Repair Technician for immediate hire. This is a fast-paced, production-focused... ...of computer hardware, integration, logistics, service, and support to education and local government markets nationwide. Founded...
Suggested
Full time
Casual work
Local area
Immediate start
Arey Jones Educational Solutions
San Diego, CA
14 days ago
Desktop Support Technician II
...Job Description Job Description The Desktop Support Technician is responsible for delivering high-quality, end-user support across the organization, with a strong focus on customer experience, VIP/executive support, and reliable technical service delivery. This role...
Remote work
IT1
San Diego, CA
16 days ago
Hybrid Desktop Support Engineer - Windows & Office 365
Stepstone.fr, located in San Diego, California, is looking for a Technical Support professional to provide infrastructure for automation and user support. The ideal candidate will have 1-3 years of technical support experience and possess strong communication skills necessary...
Work at office
stepstone.fr
San Diego, CA
4 days ago
Ground Support Equipment Mechanic
$42.39 per hour
...PENDING CONTRACT AWARD Job Title: Ground Support Equipment Mechanic Location: FRCASE NAS North Island/Naval Base Coronado, CA Task Description: GROUND SUPPORT EQUIPMENT MECHANICS, BLS N/A, SCA 23380 Function: Diagnoses malfunctions and repairs Ground Support...
Contract work
Local area
Kay and Associates, Inc.
Coronado, CA
3 days ago
IT SysAdmin
...Associates, LLC (S&A) is a Veteran Owned Small Business (VOSB) that provides effective and affordable Programmatic and Engineering Support Services and Solutions to our Government and Commercial Clients. We work directly with our clients taking the time to understand their...
Contract work
Temporary work
Local area
Remote work
Sellers & Associates, LLC
San Diego, CA
1 day ago
IT SysAdmin
$80k - $120k
...Description SAIC is looking for a System Administrator to join the Fleet Support Team in support of the Comprehensive Automated Maintenance Environment – Optimized (CAMEO) Software for the V-22 Community across the Air Force, Navy, and Marine Corps out of Miramar, California...
Work at office
SAIC
San Diego, CA
18 hours ago
Cloud Systems Administrator
$125k - $135k
*Active Secret Clearance required for consideration* Zachary Piper Solutions is currently seeking a Cloud Systems Administrator to support a US Government RDT&E program . This position is a full-time, onsite role in San Diego, CA . This position is critical in designing...
Full time
Zachary Piper Solutions
San Diego, CA
18 hours ago
CyberSecurity/SysAdmin
...Overview We are seeking a mission-focused Systems Administrator to support Navy enterprise IT environments. This role is responsible for maintaining servers, networks, and cybersecurity compliance across classified and unclassified systems. You'll work closely with senior...
Kros-Wise
San Diego, CA
2 days ago
CyberSecurity/SysAdmin
$120k - $155.4k
...Overview Resource Management Concepts, Inc. (RMC) is looking for a talented Systems Administrator III to support the Naval Information Warfare Center (NIWC) Pacific Service Centers in Point Loma, CA. This role is critical in ensuring seamless operations within the Data...
Contract work
Resource Management Concepts
San Diego, CA
3 days ago
CyberSecurity/SysAdmin
$70k - $120k
...Functions Administer and maintain systems and services. Perform patching, updates, and system maintenance. Troubleshoot system issues. Support security configurations. Maintain system logs and documentation. Other duties as assigned or required. Required 3–5 years of...
Contract work
Temporary work
Local area
Flexible hours
Saalex
San Diego, CA
2 days ago
Senior Systems Administrator
$100k
...Architect, automate, and maintain patching and upgrade workflows using scripting, orchestration, and configuration management tools to support large-scale, repeatable deployments. Lead technical planning, testing, and execution of complex system upgrades, including...
Minimum wage
Contract work
Temporary work
Work experience placement
MAXIMUS
San Diego, CA
1 day ago
System Administrator
$67.6k - $122.2k
...Description Leidos Innovations Center (LiNC), within our CISO and Digital Modernization Sector, is seeking a System Administrato r to support various classified environments. The successful candidate will be responsible for maintaining, securing, and supporting complex...
For subcontractor
Local area
Immediate start
Remote work
Leidos
San Diego, CA
2 days ago
IT SysAdmin
$32 - $41 per hour
...become an employee owner, explore our current opportunities today. What We Provide You: Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer...
Hourly pay
Temporary work
Work at office
Remote work
Liberty Military Housing
San Diego, CA
2 days ago
IT Administrator
...immediate IT inventory and readiness for rapid hiring Office operations and facilities support across San Diego and Palo Alto What You’ll Do IT (Primary Focus) Deploy and manage laptops, desktops, and servers with speed and precision Supporting identity, access, and...
Work at office
Immediate start
Work from home
Home office
HavocAI
San Diego, CA
20 days ago
CyberSecurity/SysAdmin
$90k - $150k
...virtual environments. Infrastructure Management: Administer VMware vSphere environments including ESXi hosts, vCenter Server, and supporting virtual infrastructure components. System Maintenance: Perform system patching, software updates, firmware maintenance, and...
Full time
Immediate start
Innovative Defense Technologies
San Diego, CA
3 days ago
Hiring System Admins
AG Technologies was founded as a software solutions company in 2008 & has its corporate headquarters at Chesterfield, Missouri with branches within the US and India. Over the years the organization has expanded into various market segments & activities including "Consultancy...
AG Technologies
San Diego, CA
2 days ago
IT SysAdmin
...GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through...
Remote work
Globalxperts Inc.
San Diego, CA
4 days ago
Infrastructure Systems Administrator
$76.7k - $129.5k
...Skills / Experience System administration experience (server and desktop security implementation and management, software development,... ...competitive benefits package for full‑time employees designed to support personal and professional well‑being. Benefits include...
Full time
Work experience placement
Work from home
Flexible hours
The Applied Research Laboratory at Penn State University
San Diego, CA
3 days ago
IT SysAdmin
$107.74k - $120.75k
...operate. Our work depends on a TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in San Diego, CA. Responsibilities Systems administration of desktop and server systems connected to local and wide area networks. Desktop system...
Temporary work
Local area
Dormont Manufacturing Company
San Diego, CA
18 hours ago
CyberSecurity/SysAdmin
$60k - $105k
...excellent benefits. Position Type: Contingent on Contract Award. Salary: $60k-$105k (depending on experience) The System Administrator I supports the Navy by administering, maintaining, and securing enterprise IT systems across global Live Virtual Constructive (LVC)...
Contract work
Temporary work
Local area
Flexible hours
Saalex
San Diego, CA
3 days ago
IT Systems Administrator III
$98.11k - $147.16k
...cybersecurity posture, and drive system and process improvements. You’ll play a key role in compliance efforts (including CMMC and NIST), support audits, and operate within secure or classified environments when required. You’ll also mentor junior team members, contribute to...
Remote work
Work visa
Flexible hours
Innoflight Inc
San Diego, CA
2 days ago
Systems Administrator
$90k - $125k
...CySA+, etc.) About Us: RTL Networks, Inc. is a rapidly growing company primarily focused on providing information technology (IT) support services and personnel to various commercial and government customers for extended-term contracts. By providing a wide array of professional...
Full time
Work experience placement
Local area
Remote work
RTL Networks
San Diego, CA
1 day ago
IT SysAdmin
...and production standards as set by the organization. Minimum Qualifications (Education, Experience, Skills) 3 years’ experience supporting applications and systems in a production environment, preferably for a SaaS software or financial organization. Administration experience...
Full time
San Diego County Credit Union
San Diego, CA
2 days ago
Systems Administrator
...Solid understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS, SSH), VPNs and Firewalls - Experience supporting Windows Active Directory, Azure Active Directory, and O365 - Understanding of/experience with CMMC level 2 controls and certifications...
Insight Global
San Diego, CA
1 day ago
Part Time Help Desk/Technical Support
$23 - $24 per hour
...every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively... ...SUMMARY Reporting to the Director of IT, the Help Desk Technician will be responsible for providing technical assistance and support...
Hourly pay
Full time
Part time
San Diego LGBT Community Center
San Diego, CA
2 days ago
Help Desk Technician
$21.64 - $24.04 per hour
...candidates to become our next Help Desk Technician. With offices in multiple states, Klinedinst... ..., directories, and security; Update the desktop operating system as required,... ...hour (depends on experience). We provide support in a friendly, team-oriented environment...
Hourly pay
Work at office
Immediate start
Remote work
Klinedinst
San Diego, CA
13 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Desktop Support Technician. Be the first to apply!