Conference Service Manager

Why us? Conference Service Manager Some hotels offer jobs. We offer a stage. Nestled in the heart of Old Town Fort Collins, The Elizabeth Hotel and Emporium is a one‑of‑a‑kind destination where music, art, and Colorado spirit converge. From the live performances at the Magic Rat and rooftop cocktails at the Sunset Lounge, to locally inspired fare at The Emporium, every corner of this hotel hums with energy and personality. Working here means you’re not just clocking in; you’re helping write the story of a place people genuinely love. A Culture Built Around You We celebrate what makes each person unique. At The Elizabeth, individuality isn’t just welcomed; it’s essential to who we are. Our team is the heartbeat of this hotel, and we’re committed to creating a workplace where you feel seen, supported, and inspired to grow. As part of Sage Hospitality Group, we bring the resources and backing of an industry leader while maintaining the warmth and creativity of an independent, community‑rooted property. What We Offer Real growth, real pathways; mentorship, cross‑functional learning, and internal advancement opportunities across The Elizabeth and the broader Sage portfolio Flexible scheduling designed to support a healthy work‑life balance An inclusive culture that leads with integrity, curiosity, and care Wellness resources, tuition reimbursement, and meaningful benefits Team perks including hotel and travel discounts, team meals, and employee recognition programs A chance to give back; Sage is deeply committed to community impact, and we bring that spirit to everything we do in Fort Collins Hospitality runs 24/7, and we rely on team members who bring energy, flexibility, and commitment to every shift. In return, we invest in you. Whether you’re just starting out or looking to take your hospitality career to the next level, The Elizabeth is a place where your contributions matter, your voice is heard, and your work leaves a lasting impression on every guest who walks through our doors. We lead with integrity, celebrate our community, and take pride in crafting extraordinary guest experiences; all while having a genuinely great time doing it. Because while our hotel hits all the right notes, it’s our people who make the music. Job Overview Plan, organize and manage the in‑house details for large group and convention booking (e.g. guest rooms, menus, set‑up, etc.). Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists. Responsibilities Responsible for the management and planning of meetings/conventions and related activities. Attends Banquet Event Order (BEO) and staff meetings and performs as a team leader for all hotel department staff participating in the event delivery process. Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management. Coordinates all group business as developed by the sales manager. Contacts and appropriately follows up on all signed/contracted business within five working days. Determines and coordinates all event planning needs. Maintains well‑documented, accurate, organized and up‑to‑date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner. Develops customer profiles and maintains an effective trace system including trace dates and references, resulting in superior account service and increased revenues. Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction. Follows up on all client needs and inquiries in an efficient and expedient manner. Focuses on revenue‑generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness. Details, upsells and details the program with the client including verification and modification of space requirements, audio‑visual, times, equipment, menus, themes/decorations, etc. Prepares the appropriate resumes and paperwork to ensure quality service. Manages function details and related activities to ensure that program requirements are satisfied. Anticipates and handles customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business. Oversees all billing details for hotel groups, including processing of deposits, direct bill applications, credit card authorizations and coordination with accounting. Improves hotel convention services’ products through (a) participation in the development of new sales tools and systems, (b) analysis of the strengths and weaknesses of competitors’ products, and (c) analysis, understanding, and satisfaction of customers’ needs. Monitors and controls individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product. Attends and leads pre‑conference meetings as needed. Coordinates the pre‑conference between the client and hotel staff and reviews the details of the BEO with all parties. Closes out all groups including pickup in the sales system (Delphi) and commission owed, including processing with accounting. Qualifications Education / Formal Training More than two years of post‑high‑school education. Experience One to two full years of employment in a related position with this company or other organization(s). Knowledge / Skills Working knowledge of banquet/catering food and beverage services, policies or operations. Knowledge of computer equipment. Compiling facts and figures in accordance with established procedures. Supervisory skills needed. Communication skills required to provide information and associated services to hotel management and guests. Excellent hearing necessary for verbal interaction with guests and associates. Excellent vision necessary to view set‑ups. Excellent speech communication skills required for verbal interaction with guests and associates. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb maximum) occasionally. Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally. Mobility – ability to service clients on a moment notice, variable distances. Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3‑5% of 10 hours daily. Environment Inside 95% of 10‑hour day. Outside 5% of 10‑hour day. Temperatures – extreme summer heat of 95 degrees and above, and winter cold. Posting will close on 6/19/2026. Benefits Eligible to participate in the Sage Sales bonus plan. Up to 10% of salary. Unlimited paid time off. Medical, dental, and vision insurance. Health savings and flexible spending accounts. Basic life and AD&D insurance. Company‑paid short‑term disability. Paid FMLA leave for up to 12 weeks. Employee Assistance Program. Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $57,784.00 – $61,000.00 per year. EOE protected veterans/disability. #J-18808-Ljbffr