Account Support Specialist (B2B)

Account Support Specialist

Nuans Design is a modern furniture importer and distributor serving the commercial interiors market across North America. We partner with innovative international brands and designers to bring distinctive, design-forward furniture to restaurants, hospitality spaces, workplaces, and other thoughtfully designed environments.

Our clients include leading names across tech, hospitality, and lifestyle brands, and we are passionate about delivering furniture that balances aesthetics, quality, and practicality. As a growing company with an entrepreneurial mindset, we value people who are detail-oriented, collaborative, resourceful, and excited to be part of a design-driven business.

The Opportunity

Nuans Design is seeking a highly organized, proactive, and detail-oriented Account Support Specialist to support our sales and operations team. This is an ideal role for someone who enjoys client communication, order management, problem-solving, and keeping complex projects moving smoothly behind the scenes.

In this role, you will help manage the day-to-day coordination of client accounts, orders, invoicing, logistics, and internal follow-up. You'll play a key part in ensuring a smooth experience for our B2B clients from quote to delivery.

This is a fully remote position, but candidates should be comfortable working East Coast business hours.

What You'll Do

• Serve as a key point of contact for client support and account coordination
• Answer incoming calls and respond to client inquiries in a professional, timely manner
• Process and enter orders accurately for custom and high-end furniture products
• Prepare and manage invoices and related order documentation
• Monitor accounts receivable/payable and assist with account reconciliation
• Coordinate shipping and delivery logistics to help ensure timely fulfillment
• Maintain accurate records of orders, specifications, pricing, and shipping details
• Communicate order updates, ETAs, and ship dates to clients
• Follow up on open quotes and pending client needs
• Work cross-functionally with internal team members, vendors, and logistics partners to keep projects on track
• Support operational workflows and help identify opportunities for greater efficiency

What Will Make You Successful

• 2+ years of relevant experience in account support, customer service, sales support, operations, logistics, or order management
• Experience in a B2B company preferred
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple moving pieces and prioritize effectively
• Clear, polished written and verbal communication skills
• Comfortable working independently in a remote environment
• Strong follow-through and a proactive, solution-oriented mindset
• Proficiency with Google Workspace, Excel, and Word
• Experience with QuickBooks or similar invoicing/accounting systems is a plus
• Experience in furniture, interiors, distribution, importing, shipping, or logistics is a plus
• Must be authorized to work in the USA and complete an I-9 form for employment eligibility verification.

Who You Are

• Highly dependable and responsive
• Calm under pressure and good at juggling priorities
• Process-minded, but flexible when things change
• Comfortable communicating with clients, vendors, and internal team members
• Someone who takes ownership and genuinely cares about getting the details right

Why Join Nuans Design

• Fully remote role
• Company-paid medical benefits
• Generous paid time off
• Monthly bonus incentives
• No nights or weekends
• Opportunity to grow with a design-driven, entrepreneurial company
• Collaborative culture where your contributions are noticed and valued

To Apply

If this sounds like a fit, we'd love to hear from you. Please submit your application along with your resume to be considered for the role.

Nuans Design is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.

Nuans Design has retained Atomus Partners for this search. Emails from recruiters may come from @atomuspartners.com. No recruiting agencies, please.