Front Desk Sales Associate

The Lash Lounge Shiloh – Green Mount Crossing is a locally & veteran owned premier eyelash salon. The Lash Lounge, which was founded in 2006, is a pioneer in the eyelash salon industry and is one of the fastest growing franchise brands today with over 120 locations in the United States. At The Lash Lounge we pride ourselves on our proprietary training approach to healthy lash extensions which focuses on the health and care of our guests natural lashes. The Lash Lounge offers a complete menu of services including Perming, Tinting, Threading, and more. Our salon creates a warm and inviting atmosphere and provides our guests a personalized experience in an elegant, relaxing, and sanitary spa‑like setting. Our mission is to help every guest look and feel beautiful so they can effortlessly face the world with confidence! WHO WE WANT ON OUR TEAM: We are looking for a dynamic and enthusiastic Front Desk Sales Associate for our salon. We seek an experienced, self‑motivated guest services representative for this high‑profile position. This position is critical to the success of the salon and contributes to the positive reputation and overall culture that is conveyed to each and every one of our guests. OUR IDEAL CANDIDATE: Someone who is energetic and passionate about providing an exceptional experience for our guests Strong verbal communication and listening skills Strong customer service skills and ability to work professionally with the public Strong computer and phone skills Initiates self‑learning, exhibits insatiable curiosity and interest in self‑improvement Well organized, detail oriented, and able to multi‑task with ease We are building a team and culture, and strive to provide a supportive, positive, team oriented atmosphere! RESPONSIBILITIES INCLUDE: Guest Experience: This is at the top of our list of importance at The Lash Lounge. We aim to provide the highest level of experience for our guests. This position is involved in many steps of the guest experience, including the initial phone call, greeting guests, checking them in, providing information and answering questions about membership services. Manage the appointment scheduling for The Lash Lounge guests, to include confirming appointment times and rescheduling as needed and handling incoming and outgoing calls with the expected "Gold Standard" customer service level Proactive guest outreach by receiving guest leads (via voicemail, web forms, social media, text and elsewhere) and contacts them via phone to answer questions about memberships and services Manage the proper tracking and input of guest records into the salon software with correct guest lead source and promotional codes Manage an organized work area, preparing and filing guest records, intake forms, consultation forms, after care hand‑outs, package purchase agreements, and all other forms as needed Be proficient and educated in working the POS software, sales transactions of guests for services and retail items, and manage the end of day cash drawer reconciliation Educate guests on retail products' key benefits Resolve issues such as scheduling conflicts or mishaps, product returns, and customer complaints Aide in the cleanliness of the salon, including stocking the retail area, merchandising area, picking up trash, sweeping, cleaning, dusting to keep the salon appearance at its best Assist with promotional events at the salon or outside the salon to help market the salon and build the brand Contribute to group operations, such as inventory maintenance Other duties as prescribed REQUIRED SKILLS: 1+ years experience with Front Desk Sales positions, preferably in Salon/Spa or membership focused businesses Exceptional customer service skills with ability to work professionally with the public Strong verbal communication and listening skills Computer skills and MindBody Online experience is a plus Strong attention to detail & task‑oriented Ability to multitask in a fast‑paced environment Flexibility with the ability to work evening, weekends, weekdays Reliable Transportation WHY JOIN OUR TEAM & BENEFITS OFFERED: Hourly wage; commensurate with experience + Commissions on sales Growth opportunities Free lash extensions and discounts all other salon services after trained Discounts on retail products If you love a challenge, take pride in being apart of a winning culture and growing something from the ground up, then this is the position for you. At The Lash Lounge we provide industry‑leading comprehensive training and are committed to promoting a positive work environment and culture. This is your opportunity to be apart of a growing, successful, supportive and collaborative team on the leading edge of the fastest growing beauty trend. We’d love to hear from you so apply now! Compensation: $15.00 per hour WHAT WE DO: The Lash Lounge is a world‑class destination for semi‑permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence. WHY JOIN OUR TEAM: We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory‑based and hands‑on education to further your professional careers. Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry‑wide and rivals the best in the business. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate. Apply here. * required fields First Name * Last Name * Email * Phone * Yes, Text Me! I consent to receiving text messages about this hiring process and, if hired, future job related information from The Lash Lounge Shiloh - Green Mount Crossing. Are you able to work on weekends or evenings? * What about this job attracts you? * Can you work in a position with weekly/monthly sales goals * Are you comfortable with computers, email, using the internet, and learning new computer programs? * Slide 1 of 3: Company photo 1 WHEN YOU’RE A PART OF THE LASH LOUNGE, YOU’RE A PART OF OUR FAMILY! We have a passion for lashes and a P.A.S.S.I.O.N. for our team. We are: Professional, Appreciative, Service‑Oriented, Servant Leaders, of Integrity. We: Take Ownership and Never Give Up. Learn and master The Lash Lounge’s exclusive lash design technique, combining aspects of personalization and customization to create looks 100% unique to every guest! You’ll get access to the ongoing support you need and the stylist networking forums you’ll love to improve your skills and grow your career. Lash Lounge‑certified, our stylists set the standard for exceptional skills and service. The salon will feel like your second home and your coworkers your family. Every day, you’ll get to make people feel BEAUTIFUL! What I like most about working at The Lash Lounge is not only the knowledge that I’ve been able to acquire, but mostly the collaborative environment that I’m a part of. We all genuinely care about one another, and we demonstrate that by showing respect and giving daily encouragement. ANNA DUTRA #J-18808-Ljbffr