Fingerprinting Enrollment Agent

Job Description

Job Description

Fingerprinting Enrollment Agent

Job Title: Fingerprinting Enrollment Agent

Job Location: Milford, Delaware

Company: Milford Wellness Village

Organization: Milford Wellness Village

Company Slogan: We are filling gaps in the healthcare continuum providing Wellness, Comfort, Care and meaningful employment!

Job Description:

We are seeking a Fingerprinting Enrollment Agent to join our team at the Milford Wellness Village. As a Fingerprinting Enrollment Agent, you will be responsible for providing excellent customer service, performing biometric processing, and maintaining accurate records. If you are a people person with excellent communication skills and enjoy working in a fast-paced environment, we encourage you to apply!

Responsibilities:

• Provide superior customer service to internal and external customers

• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software

• Verify customer identity and scan required documents into database system

• Successfully complete required biometric and data capture processes and paperwork on each customer

• Track processing time for each applicant and ensure applicants are processed in appropriate order

• Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards

• Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times

• Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies

• Perform Enrollment Center Sustainment responsibilities on a daily basis

• Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary

• Represent the company and the program(s) that are supported in a professional and customer-oriented manner

• Support Customer Service Registration and Reservation activities, as necessary

Requirements:

• High School diploma or equivalent degree

• Minimum one (1) year applicable experience

• Proficiency in Microsoft Office Suite is required

• Evening and weekend work required-
  Tuesdays and Thursdays 4p-7p and Saturdays 9a-1p

• Must be at least 18 years old

• Must be a US Citizen and resident of Delaware

• Bi-lingual Spanish or Creole speaking a plus!