Customs Trade Specialist

Job Description

Job Description

Join a Best-Managed Employer as a Trade Specialist

At GHY, we don’t just move goods across borders — we move possibilities forward. As a “Best-Managed” Employer, we’re proud to be a family-led organization where people genuinely care about their work, their clients, and one another.

For over a century, we’ve been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States — including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina — GHY continues to grow through integrity, innovation, and care.

About the Role:

Reporting to the Client Care Manager, the Trade Specialist is responsible for the day-to-day care of our clients, including the transactional audit of released shipments, database maintenance, creation of new parts and support of the release team.  The Trade Specialist has a full comprehension of the release process, the ability to provide outstanding service to our clients and work with Customs in a professional manner.

What You'll Do:

• Day-to-day Client Care, including problem resolution
• Assisting, teaching, coaching and mentoring team members as needed in support of the day-to day transactional processing and client needs
• Keeping up to date on current CBP regulations and PGA programs, researching as necessary to assist clients and associates
• Engage in carrier, vendor, Customs and client communication via telephone and email
• Audit entries for quality control
• Creation and maintenance of internal client work instructions
• Assist as needed in executing accurate customs entries in brokerage systems for all modes of transportation, ensuring timely processing and submission to Customs
• Client database maintenance, including FTA correlations and updating annual certificates
• Other duties, as required

What You Bring:

• Demonstrate a strong track record of success in their current position
• Ability to represent GHY and be the voice of the company while interacting with clients and colleagues in a professional, collaborative manner
• Exceptional client service skills
• Strong, friendly, upbeat verbal and written communication skills
• Attention to detail and logic with the ability to make objective business decisions and prioritize work in a fast-paced environment
• Excellent analytical and problem-solving skills
• Ability to make moment of truth decisions to limit liability to GHY and our clients
• Experience successfully navigating different client nuances and SOP’s
• Self-motivated and can work independently
• Can proactively recognize problems and work to resolve them
• Advanced knowledge of US Customs rules and regulations
• Advanced knowledge of Invoice (entry) requirements
• Advanced knowledge of PGA requirements and data elements required for entry
• Advanced knowledge of tariff classification, GRI’s, GN’s and explanatory notes
• Experience with customs brokerage software
• Proficient in Outlook, Word, and Excel
• Tolerance to adversity and the capability to handle stress in a positive manner
• Ability to productively work within tight deadlines

Experience & Education:

• 3+ years of related experience
• Certified Customs Specialist (CCS) Designation
• Licensed Customs Broker preferred

Working Conditions:

• Sitting at desk, 90%
• Travel, 10%

Location: 

• Based out of Pembina, ND (lives in MN or ND) or Columbia, SC office (lives in SC or NC)
  

Position Classification:

Wage dependent upon experience.

  Location : Must be able to travel to Pembina, ND or Columbia, SC office regularly

  Hours : Monday–Friday, 8:30 AM – 5:00 PM EST /9 AM – 5:30 PM EST (40 hours/week)

  Holidays : Two statutory holiday’s per year will be required to be worked

Why You'll Love Working Here:

• We CARE: Our values guide everything we do — Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
• Work-Life Balance:  Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
• Competitive Compensation: Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits:  Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development:  Access to our internal university, leadership development program

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.