Experienced Automotive Service Technician/Mechanic

Responsibilities Diagnosis and Repair Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions. Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.). Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.). Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding. Repair and replace faulty components following service manuals and manufacturer specifications. Test repairs to ensure functionality and safety. Document all repairs and parts used on service orders. Customer Service Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way. Provide accurate estimates and timelines for repairs. Keep customers updated on service progress and address any concerns promptly. Technical Skills and Knowledge Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair. Stay up to date on new technologies and repair procedures through training and certifications. Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience). Proficient in using various diagnostic tools and automotive repair equipment. Maintain a clean and organized work area, adhering to safety protocols. Additional Responsibilities May perform test drives to evaluate vehicle performance and diagnose issues. May research technical information and consult with colleagues or service manuals to solve complex problems. May recommend preventative maintenance services to customers. Contribute to a positive and efficient work environment within the service department. Other duties as assigned. Qualifications Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. Veterans encouraged to apply. Experience: Minimum of 2-3 years as a Service Technician or related automotive repair experience; Mercedes-Benz brand experience preferred. Certifications: Valid driver's license with a clean driving record; Automotive Service Excellence (ASE) certifications is a strong plus; Mercedes-Benz OEM certification preferred. Strong understanding of automotive systems, diagnostics, and repair procedures. Excellent problem‑solving and critical thinking skills. Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching). Good communication and interpersonal skills to interact effectively with customers. Ability to work independently and as part of a team in a fast‑paced environment. Benefits Career Path – Learn and grow into different roles and take on new leadership responsibilities. Open Service Appointment Schedule – customers schedule service appointments with us when convenient. Progressive pay plans: As tenure increases and certifications are completed, pay increases. Paid manufacturer training – help gain new certifications and advance career with premier manufacturers. Competitive Compensation – competitive salary and comprehensive benefits package. We are an Equal Opportunity Employer and value diversity and inclusion at our company. #J-18808-Ljbffr Swickard Auto Group