Call Center Specialist - Tier I

Your next career opportunity

As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Is it time to elevate your customer-service career?

If you are positive and enthusiastic about providing a first-class customer experience and committed to serving the community, then we are interested in getting to know you! 

At Irby, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns.  We’re looking for a highly skilled call center  specialist to join our  collaborative team, managing a high volume of inbound and outbound calls. 

The ideal candidate is  an adaptive learner who can  utilize scripts and talking points  while apply ing  them to  identifying the problem and  providing a solution .   He or she will be handling a variety of important supportive tasks, providing answers, insights, instructions, and  purchas ing assistance . As the voice of our company, the call center  specialist  must  possess excellent communication and interpersonal skills, and enthusiasm for helping  c lients and driving satisfaction . CUSTOMER S .FIRST. ALWAYS .

What you’ll do:

• Inbound and outbound calls to clients to learn about and address their needs and other issues with products or services

• Respond efficiently and accurately to callers while providing solutions and ensuring clients feel supported and valued

• Build relationships with clients and other call center team members based on trust and reliability

• Meet or exceed call center metrics while providing excellent, consistent customer service

• Utilize software, databases, scripts, and tools appropriately while taking detailed call notes and running call reports as necessary 

• Obtain in-depth knowledge of the department’s and/or company’s products and services

What you need:

High School Diploma or equivalent with 1-3 years’ experience in a call center environment 

• Exceptional customer service which includes active listening, ability to de-escalate calls, and excellent verbal and written communication skills

• Proficiency with computers, especially CRM software, and strong data entry and typing skills

• Efficient time management and decision-making skills

• Ability to collaborate with a team in a close, fast-paced environment

• Proven troubleshooting skills 

Why join our Irby Team?

Our leadership cares about – and invests in – YOU. Our people are responsible for our success and have been since our founding in 1926.

Now one of the three largest electrical utility distribution companies in the United States, Irby Utilities has eclipsed $1.3 Billion in annual sales with over 700 employees in our 45 nation-wide branch locations. We are thrilled to keep growing with our team of enthusiastic professionals. 

• Development : Associates who began positions like in like call center representatives have grown into other areas of the business such as leadership, operations, and account management.

• Earning Potential: You can expect to earn a competitive, reliable wage in a place where top performance is incentivized through a variety of goal-oriented programs.

• Benefits : Our full-time associates are eligible for a range of benefits including: 

• • Medical, dental, vision, gym membership reimbursement, and Vitality® Wellness Rewards

• • Paid Time Off and Extended Illness Benefits

• • Tuition reimbursement

• • Employee Assistance Program

• • Service Awards

• • Candidate Referral Rewards

• • Associate Discounts

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive  Benefits ?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry’s top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

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Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

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