Product Support Specialist

Product Support SpecialistWe are searching for an experienced Product Support Specialist at our Mankato, MN facility. Door Engineering, a division of Senneca Holdings, is a leading manufacturer of industrial door systems for aviation, emergency response, military, and other industries. We are searching for an experienced Technical Product Specialist to be onsite at our Mankato, MN facility. If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join One Team Senneca Holdings.BenefitsMedical, Dental, Vision, 401k with company match, 3 weeks PTO, 9 paid holidays in 2022, Career development and tuition assistance, Diverse, inclusive, and welcoming culturePrimary Duties and Responsibilities:This role will be responsible for assisting customers with technical questions, troubleshooting, warranty claims and sales of parts and service.Provide responses to parts/service, warranty, and technical assistance requests both promptly and accurately with complete informationGenerate parts quotations and process customer ordersResolves product or service problems by clarifying customer concerns/complaints/needs and determining the cause/source of the problemIdentify the most efficient solution to solve the problemExpedite corrections or adjustments personally or ensuring ownership is passed to best person to addressFollow up to ensure resolution complete and internal and/or external customer is satisfiedReview and process warranty claims and returned partsRequired Qualifications:Minimum of 2 years of experience in technical support related fieldExperience working with contractors or customers troubleshooting problems and identifying solutionsStrong communication skills (verbal and written)Excellent problem-solving and technical skillsAble to work with a variety of personalities and maintain composure under stressful conditionsAble to effectively locate, communicate, and document informationComputer Skills: Proficient Typing Skills, Word, Outlook, ExcelAble to learn Manufacturing/ERP system, Salesforce/CRM, and CAD Viewing programsAvailable to travel to customer job site preferred (5% to 15%)Preferred Qualifications:Associates degree in an engineering or technical fieldElectrical control problem solving skillsAvailable to travel to customer job site preferred (5% to 15%)Salary, ExemptAnnual SalaryOur company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Please no Third-party candidates or phone calls