Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary

ABOUT OUR AGENCY:
Our agency opened in 2022 and has quickly grown into a high-performing team of 11. Before becoming an agent, I spent four years as a State Farm team member and also bring an entrepreneurial background, which has shaped a strong focus on growth, performance, and building something meaningful.

I’m a graduate of the University of Illinois Chicago and moved to the U.S. from Ukraine in 2003. I have a background in competitive soccer and was set to play in college before an ACL injury - an experience that helped shape my resilience and drive. Outside of work, I’m passionate about music and am part of a DJ trio.

I’m highly motivated to build a lasting legacy through both my business and the people I work with. We stay actively involved in the community through The Bridge Community Church, the Norwood Park Chamber of Commerce, and ongoing local support and outreach.

For our team, we offer a 401(k), reimbursement for licensing costs, a strong focus on work-life balance, and extensive training and development programs. We also provide a supportive leadership style, team lunches, and the resources needed to help each team member succeed in a high-performance environment.

Our office culture is high-energy, driven, and purpose-focused. We’re looking for go-getters who want more than just a job—individuals who are motivated to grow, stand out, and be part of building something bigger. If you bring urgency, personality, and a desire to succeed, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative with Maks Andronenkov's State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Basic computer skills, including Microsoft Office and CRM systems.