Service Desk Technician

$60k - $90k

Full-time

West 4th Strategy

Service Desk Technician II
ROLE
We need an experienced Service Desk Technician at Federal Prison Industries (UNICOR). UNICOR provides employment and job skills training to federal inmates through the manufacture of goods and services for federal agencies. In this role, you will perform all duties assigned to Level I Technicians and additionally assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials, collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment, and evaluate user requirements and workflows to recommend appropriate information technology solutions. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today!
RESPONSIBILITIES
Resolve escalated Tier 2 helpdesk tickets involving OS configuration, application errors, and network connectivity issues.
Diagnose and repair hardware failures on desktops, laptops, and peripherals.
Troubleshoot VPN, Wi-Fi, and LAN connectivity for on-site and remote employees.
Administer and/or support Microsoft Windows 11, Office M365, Microsoft Teams, Adobe Acrobat, and Active Directory.
Perform account management, hardware/software installation, OS configuration, and peripheral troubleshooting.
Ensure systems comply with approved configurations and security requirements.
Perform patch management duties via MECM and ELM/BigFix.
Create and maintain Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials.
Track ticket status and resolution and communicate updates to users and supervisors.
Document all support interactions and resolutions in the ticketing system.
Collaborate with development staff to recreate issues in test environments.
Work with operations staff on configuration management and Windows OS deployment.
Escalate unresolved or complex issues to Level III or senior engineers as needed.
Mentor Level I technicians, providing guidance and technical expertise.
Participate in and complete training requirements.
Provide weekly status reports to the Chief, Customer Support Section.
Communicate effectively with teammates, managers, and non-technical users.
REQUIRED EXPERIENCE
Minimum 4 years of IT Help Desk experience including Help Desk administration and User Support.
CompTIA A+ certification can be used to substitute for 1 year of network experience.
Good verbal and written communication skills with the ability to independently interact with teammates, managers, and non-technical users.
Advanced troubleshooting and diagnostic skills; familiarity with ticketing systems and ITIL-aligned processes.
Experience with Microsoft Windows 11, Microsoft Server 2022, Microsoft Office M365 suite, Exchange with Outlook Client, Active Directory, SCCM/MECM, Windows Operating System Deployment (OSD), ELM/BigFix, and ServiceNow.
Network troubleshooting experience including TCP/IP, DNS, DHCP, and VPN.
Endpoint, printer, and mobile device support experience.
EDUCATION
Bachelor's degree in a related field — preferred
LOCATION
Remote
CLEARANCE
Must be able to obtain and maintain a Public Trust clearance.
Must be a US Citizen
CLIENT
Federal Prison Industries (UNICOR)
HOURS
40 hours per week
8 hours per day
EMPLOYMENT CLASSIFICATION
Employment Classification Eligibility — W2
RELOCATION
Not eligible for relocation benefits
COMPENSATION
Salary Range: $60,000 — $90,000
Benefits: Benefits package includes options for health, dental and vision insurance coverage
West 4 th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations: This position is W-2 only; no Corp-to-Corp or 1099 candidates. Relocation will not be offered. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.

Apply

Vacancy posted 23 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician in Washington DC vacancy

Service Desk Technician (Tier 1)
...document customer reports of incidents and service requests through telephone, voicemail,... ..., and personal visits to the Service Desk. Interface directly with supported end-users... ...messaging/chat with end users and technicians. Troubleshoot, document, track, resolve,...
Suggested
Work at office
Remote work
AAC
Washington DC
29 days ago
Service Desk Technician (Level I / Level II)
...Service Desk Technician (Level I / Level II)Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide...
Suggested
Full time
Remote work
Dynamic Solutions Technology LLC
Washington DC
4 days ago
Service Desk Technician
$40k - $80k
...Service Desk Technician IISAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. Work is performed...
Suggested
Science Applications International Corporation
Hyattsville, MD
4 days ago
Service Desk Technician
$50k - $70k
...and Training. U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance.ResponsibilitiesAs a Service Desk Technician, you will have the opportunity to do the following:Provide first-level contact and problem resolution for all users with...
Suggested
For contractors
American Systems
Arlington, VA
4 days ago
Service Desk Technician II
$89.02k
...Service Desk Technician IIThe ACLU seeks applicants for the full-time position of Service Desk Technician II in the Information Technology Department of the ACLU's National office in Washington, DC. This is a hybrid role that has in-office requirements of four (4) days...
Suggested
Full time
Work at office
Remote work
ACLU - National Office
Washington DC
4 days ago
Service Desk Technician
$80k - $120k
...Service Desk TechnicianSAIC is seeking a Service Desk Technician to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (CBC2) environment. The Advanced Battle Management System (ABMS) CBC...
Science Applications International Corporation
Arlington, VA
4 days ago
Service Desk Technician
...Service Desk TechnicianOn-Site Arlington, VAFull-TimeVamonos IT, is seeking an experienced Service Desk Technician to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center...
Remote work
Vamonos IT
Arlington, VA
4 days ago
IT Service Desk- Field Technician
...IT Service Desk- Field Technician Your Way IT Solutions (YWITS) is a leading Managed Services Provider (MSP) applying a customer and process-based focus towards IT Support and consulting. Our clients range from commercial businesses and non-profits to government agencies...
Work at office
Remote work
Weekend work
Your Way IT Solutions, LLC
Upper Marlboro, MD
5 days ago
Service Desk Technician
...Service Desk Technician, Washington, DC This Service Desk Technician position will provide hands-on technical support related to computer systems, hardware, or software. This Service Desk Technician position requires strong technical knowledge and effective on-site...
Local area
Remote work
NextStep
Washington DC
1 day ago
Service Desk Technician II
...Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid;...
Full time
Contract work
Part time
Work at office
Remote work
Terrestris Global Solutions
Washington DC
more than 2 months ago
Service Desk Technician
...Job Description Job Description Job Specific Details and Tasks: Support and respond to tickets for ongoing complex Service Desk/System Engineering activities using ServiceNow for supporting the DFC IT infrastructure and Mobile devices. Work with clients directly...
Work at office
Local area
Remote work
Trillion Technology Solutions
Washington DC
19 days ago
Service Desk Technician I
...Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid;...
Full time
Contract work
Part time
Work at office
Remote work
Terrestris Global Solutions
Washington DC
more than 2 months ago
Service Desk Technician Tier 2
...Job Description Job Description Overview Service Desk Technician Tier 2 Washington, DC Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded...
Work at office
Chenega Corporation
Washington DC
13 days ago
Technical Business System Analyst
Source to target mapping in Datawarehouse setting. Someone who has mapped data from multiple source systems to target systems/cloud Worked with large banks and handled large data. Very good communication Very strong SQL ETHEREUM TECHNOLOGIES LLC is ...
Permanent employment
Contract work
Local area
ETHEREUM TECHNOLOGIES LLC
Laurel, MD
20 hours ago
IT Technical Support Specialist
...customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting...
Work at office
Monday to Friday
1872 Consulting
Washington DC
2 days ago
Senior IT Business Analyst Specialist
$94.62k - $124.13k
...solutions. We expect the ability to uphold respect, trust, diversity, equity, and inclusion; foster an inclusive workplace and customer service; continue learning and growing; and respond to others needs. Relevant education in computer science or a closely related field...
Permanent employment
Full time
Work at office
Flexible hours
Washington State Department of Transportation
Washington DC
5 days ago
Tier 2 Service Desk Technician (On-Site)
...Description Description: Oneida Professional Services is seeking a Systems Administrator to... ...point of escalation for the Service Desk before issues are referred to other... ...than a primary client-facing Service Desk technician. Focus on escalated issues, technical investigation...
Permanent employment
Contract work
Worldwide
OPS
Upper Marlboro, MD
15 days ago
Junior Service Desk Technician|Req#4709
$20 - $24 per hour
...background investigation Employment Type: Full‑time, Contractor Position Summary We are seeking a motivated Junior Service Desk Technician to support the Department of the Treasury’s Enterprise Service Desk. This role is ideal for early‑career IT professionals...
Full time
Contract work
For contractors
Work at office
Remote work
ActioNet, Inc.
Washington DC
23 days ago
Technical Business Analyst - Senior
$113k - $188k
...supporting technical projects, escalating risks, and/or managing schedules. Experience with enterprise systems and deployments (e.g. IT Service Management, Change Requests, and/or Business Analysis, etc.). Ability to understand complex system and project needs and...
Temporary work
Work at office
Flexible hours
Guidehouse
Washington DC
20 hours ago
IT Specialist (SYSADMIN)
$108.43k
Agency: Government Accountability OfficeDepartment: Legislative BranchSub agency: Information Systems and Technology Services (ISTS)Salary: Starting at $108,430 Per year (PT 2)Dates: Open 09/24/2026 to 10/09/2026Schedule: Full-timeWork type: PermanentRelocation: FalsePosition...
United States Government
Washington DC
20 hours ago
Business Analyst - Software Development
$73.45k - $132.78k
Join Leidos’ Digital Sector as we stand up a brand-new Agile development team at the forefront of federal IT modernization, delivering real digital transformation where it matters most. This is a rare ground-floor opportunity to architect, build, and integrate cutting-edge...
Full time
Remote work
Leidos
Washington DC
2 days ago
Business Systems Analyst III
$101k - $130.15k
...CBAP, PMI-PBA, Scrum, SAFe, ITIL, Lean, or Six Sigma certification.Experience supporting enterprise workflow, case-management, or service-management platforms in a federal or similarly regulated environment.Experience applying responsible AI-enabled productivity tools...
2 days per week
Dunhill Professional Search
Bethesda, MD
19 hours ago
IT Business Analyst
$104k - $166k
ResponsibilitiesPosition OverviewWe are seeking a highly motivated and experienced IT Business Analyst to support a Federal Intelligence Community (IC) customer in advancing enterprise information technology initiatives, governance, and strategic modernization efforts. ...
Contract work
Shift work
Peraton Corporation
Washington DC
1 day ago
Business Systems Analyst
We are looking for a Business Systems Analyst to support mission-critical business applications within a federal government environment. This role is responsible for the administration, maintenance, optimization, and support of enterprise applications including iManage,...
Robert Half
Washington DC
20 hours ago
Business/System Support Analyst
...operational needs Serve as a point of contact for user questions, access requests, and system issues Document and track incidents, service requests, and enhancements using a ticketing system Develop and maintain user guides, training materials, and standard operating...
RER Solutions, Inc.
Washington DC
a month ago
System Support Analyst
$56k - $106k
...culture that works on mission-critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, and to drive our client's missions forward through innovation. We use Agile and DevSecOps principles to provide...
Work experience placement
Remote work
Monday to Friday
Flexible hours
Dev Technology
Washington DC
15 days ago
IT Help Desk Specialist
...Overview: Seeking experienced Tier II IT Help Desk Specialists to provide enterprise-level... ...skills, outstanding customer service, and the ability to support a modern enterprise... ...IT services. Mentor junior technicians when required. #J-18808-Ljbffr Jobleads...
Full time
Work at office
Remote work
Shift work
Jobleads-US
Washington DC
1 day ago
Enterprise IT Help Desk Specialist - Tier II (Windows/macOS)
...workstations, identity management, and mobile devices. The ideal candidate has hands-on experience with Microsoft Intune, JAMF, Active Directory, and Microsoft Entra ID, and can deliver high-quality customer service in a federal environment. #J-18808-Ljbffr Jobleads-US
Work at office
Jobleads-US
Washington DC
1 day ago
Diagnostic Imaging Technical Specialist
Inova Mt. Vernon Hospital is looking for a dedicated Diagnostic Imaging Technical Specialist to join the team. This role will be Full-Time Tuesday, Thursday, Friday, Dayshift. Sign-on bonus and relocation assistance eligible. Inova is consistently ranked a national healthcare...
Full time
Relocation package
Flexible hours
Day shift
Inova
Alexandria, VA
1 day ago
IT Administrator (Deskside Support Specialist)
...below:Expression is seeking reliable and customer-focused Help Desk Specialists to support the Department of Commerce (DOC) under the... ...In this role, you will provide Tier II and Tier III IT support services, manage incident resolution, and ensure exceptional end-user experiences...
Hatchit Co
Washington DC
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician. Be the first to apply!