Area Supervisor

General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. Essential Functions Area Supervisors perform a wide range of responsibilities to ensure operational excellence, safety, customer satisfaction, and efficient merchandising across the store. Maintaining Safe & Secure Environments Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control, electronic article surveillance devices daily function checks, cash office security, armored carrier pick‑ups, and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for customer safety including accident prevention, accident reporting, and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after‑hours alarms when requested. Customer Service Treats all customers, associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes associates using company recognition programs. Maintains a professional appearance in accordance with the company dress code and ensures all associates adhere to the dress code. Personal and Store Brand Represents and supports the company brand at all times. Keeps all areas of the store clean, well‑maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising Ensures recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and following up per company best practice. Responsible for receiving merchandise truck when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non‑merchandise inbound deliveries. Responsible for cleanliness and organization of all stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back‑stock is secured and processed to company policy. Responsible for merchandising of department including the back stock, reduction of loss due to damage, compliance to monthly presentation guidelines, floor moves and signing including promotional signing as needed, re‑wraps as needed. Loss Prevention Understands and complies with the loss prevention awareness program. Provides a high customer service presence on the sales floor, engages customers and associates, and heightens loss prevention awareness. Safeguards confidential information, cash, credit card information, and merchandise. Ensures public view monitor system is maintained properly. Conducts “Code50” package inspections. Executes all company best practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations Executes all company best practices and maximizes productivity by minimizing steps and extra touches when working. Ensures associates are executing to company standards at the front end. Maintains pace, energy, and presence at the front end, managing the line to expedite customer wait time. Trains and coaches associates on cash registers, shortage control policies, and other front end procedures. Controls retail associates’ break schedule for backups, lunches, and breaks. Ensures all equipment is working properly, maintains proper supplies and recovery for the front end area, and ensures go‑backs are expedited, properly scanned, security tagged, and ticketed. Teaches all associates the “scan and bag” best practice. Ensures salability of merchandise on the front end, aisle tables, men’s/women’s 4‑way features, and specialty racks. Fitting Rooms Responsible for the maintenance and cleanliness of the fitting rooms. Ensures all fitting room garment tags are audited and accounted for to company policy. Ensures go‑back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed, and security tagged as needed. Administrative Duties as Assigned by Store Manager Ensures cash pulls and bank deposits are conducted to company policy. Responsible for front end control when needed, and for refund approval, associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media, and break schedules. Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed. Performs other duties as assigned by store manager. Competencies Manages work processes, business acumen, plans, aligns, and prioritizes. Builds talent, collaborates, leads by example, communicates effectively, and ensures accountability and execution. Qualifications Excellent verbal communication skills. Fluency in English. Prior customer service and supervisory experience preferred. Familiarity with point‑of‑sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. Physical Requirements/ADA Ability to use all store equipment, including PDTs, registers, and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Associates who work stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. Supervisory Responsibilities Retail associates and stockroom leads (where applicable). Benefits Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program, and Commuter Benefits; 401K (service requirements) and Employee Stock Purchase Program; Ross Cares Fund, College Discounts, Sick Pay (where legally required) and Referral Bonuses; Full‑time associates eligible for extended benefits: medical/dental/vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/ADD insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days per year after eligibility commences, 9 personal and company holidays; Associates may also receive a bonus based on individual and business performance. EEO Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. #J-18808-Ljbffr