Service Desk Leader — ITSM & Automation

APG Federal Credit Union in Edgewood, MD, is looking for a Manager of Services Desk to supervise and enhance IT service delivery. This role requires managing a support team to ensure effective incident and request resolution, implementing best practices, and maintaining high user satisfaction.

The ideal candidate will have at least 5 years of IT support experience, including leadership in managing service desks. We offer competitive salary and comprehensive benefits.