Senior Specialist, Production Services Infrastructure Support Analyst

Senior Specialist, Production Services Infrastructure Support Analyst

We're seeking a future team member for the role of Senior Specialist, Production Services Infrastructure Support Analyst to join our Data Center Services team. This role is in Nashville, TN ONSITE.

In this role, you'll make an impact in the following ways:

• This is a hands-on, onsite data center technician role focused on physical infrastructure operations, supporting a 24x7 mission-critical environment. Shift work may be required.
• Execute hands-on installation, break/fix, and lifecycle management of data center infrastructure (servers, storage, and network devices)
• Perform structured cabling (fiber and copper), cabinet buildouts, and assist with space planning in accordance with design standards
• Support 24x7 Data Center operations through incident response, troubleshooting, and shift coverage
• Execute small to mid-size infrastructure tasks and projects across competing priorities
• Maintain accurate documentation, asset tracking, and audit records
• Adhere to strict safety, security, and change management procedures
• Contribute to the development and adoption of AI-enabled monitoring and automation capabilities to improve operational efficiency and incident response
• Comply with all data center safety requirements, including adherence to operational controls and secure handling of equipment and media

To be successful in this role, we're seeking the following:

• An individual with a bachelor's degree in computer science or equivalent field or with 5-7 years of field experience working in large scale data centers.
• Experience with ticketing systems (e.g., ServiceNow) and data center infrastructure management (DCIM) tools preferred.
• Strong troubleshooting and incident response skills in a production environment
• Ability to work in a data center environment, including lifting equipment (5070 lbs), working in raised-floor environments, and standing for extended periods

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.