Customer Service Specialist

Customer Service Specialist
Location: Dallas TX 75247
Pay: $24-$29/ hour
Shift: 8am-5pm
Start: ASAP

As Customer Service Specialist you are responsible for managing complex customer accounts and ensuring consistent execution across customer service production scheduling prepress quality and sales functions. This is a critical Customer Service role designed for experienced highly capable team members who manage high-touch accounts requiring elevated operational coordination and customer support.

You serve as the primary point of contact for assigned customers ensuring orders timelines specifications and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction supporting operational execution and driving consistency across the customer experience. The customer service specialist supports a broad range of print and packaging solutions including flexographic digital RFID offset and lithographic technologies.

This position reports directly to the Manager Customer Serviceand this is an onsite role.

Key Responsibilities:
Customer Account Management

• Build and maintain strong relationships with assigned customer accounts
• Serve as the primary customer contact for order execution issue resolution and day-to-day communication
• Maintain a strong understanding of customer requirements timelines and expectations

Complex Execution & Coordination

• Coordinate activities across Customer Service Production Scheduling Prepress Quality Finance and Sales
• Manage complex customer requirements revisions priorities and escalations
• Ensure accurate and timely execution from order placement through delivery

Operational Performance

• Support key performance metrics including on-time delivery responsiveness order accuracy and service consistency
• Identify and escalate risks that could impact delivery quality or customer satisfaction
• Ensure accurate order management documentation pricing and invoicing

Customer Support & Retention

• Support customer satisfaction and long-term account retention
• Partner with Sales and internal teams to support onboarding expansions and customer initiatives
• Help resolve customer concerns quickly and professionally

Cross-Functional Collaboration

• Work closely with internal teams to improve communication alignment and execution
• Participate in customer meetings business reviews and operational discussions as needed
• Support continuous improvement and standardization initiatives

What Were Looking For:

• Customer Focus - Builds trust with customers through responsiveness accountability and strong execution
• Operational Mindset - Understands manufacturing workflows timelines and the importance of execution accuracy
• Communication & Collaboration - Communicates effectively across customers plants and cross-functional teams
• Adaptability & Initiative - Thrives in a fast-paced environment embraces change and takes ownership of issues and outcomes
• Problem Solving - Identifies issues proactively and drives solutions with urgency and professionalism
• Organization & Multitasking - Effectively manages multiple priorities timelines customer requests and operational activities

Qualifications:

• Minimum 3-5 years experience in Customer Service and/or Sales preferably in a manufacturing environment.
• Quick learner who will dive headfirst into the product and team environments to understand intricacies.
• Strong desire to provide the ultimate Customer Experience.
• Strong sense of urgency and the ability to multitask.
• Ability to meet strict internal and external timelines & milestones.
• Ability to effectively provide receive and respond positively to constructive feedback.
• Ability to produce professional documents including spreadsheets correspondence and email.
• Strong communication skills both written and verbal applicable in a corporate environment.

Success Measures:

• Customer satisfaction and retention
• On-time delivery support
• Responsiveness and SLA adherence
• Order accuracy and execution quality
• Escalation resolution effectiveness
• Cross-functional collaboration and execution consistency

Required Experience:

Senior IC