Information and Referral Specialist
$26.01 per hourCrisis Clinic
Job Title: Information & Referral Specialist Reports to: Director of Essential Services Job Type: Full-time/non-exempt Location: Fully Remote Payrate: $26.01/hour Program Summary: Our Mission at Crisis Connections is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. We value accountability, collaboration, continuous improvement, respect and diversity, equity, inclusion & belonging. If you want to support our communities by connecting people to essential health and human services, we would love to have you apply for our Information & Referral Specialist position. Position Summary: 211 Information & Referral (I&R) Specialists work on the Washington 211 hotline and are responsible for providing high quality, comprehensive support to Washington 211’s inquirers via phone, email, chat and text. I&R Specialists assess callers’ needs, complete intakes, provide appropriate information & referrals, are responsible for keeping complete and accurate documentation, and complete other tasks, duties and special projects as assigned. I&R Specialists are reliable, organized and compassionate. Specialists are flexible problem-solvers who are eager to learn, willing to listen to callers and happy to help those in need. Those with specific interests in contact center operations, data, human services and more may have opportunities to develop unique skillsets. Who Are We? Crisis Connections operates the Washington 211 hotline staffed by I&R Specialists. We are a busy contact center (no sales or telemarketing) serving Washington residents seeking information and access to essential health and human services. We are part of the crisis response system, providing information and referrals to a variety of resources including (but not limited to) food, shelter, rent, utility assistance, legal, health, and employment services utilizing our comprehensive resource database. At Crisis Connections you will be part of a supportive, team-focused environment that provides a unique opportunity for growth and professional development. You will receive extensive training to navigate our resource database and learn about the non-profit, government and specialized programs available in Washington state. We are open Monday - Friday, 9am - 5pm. Scheduling flexibility within these hours is required. Qualifications and Required Skills: Problem-solvers with a positive attitude and desire to learn and help others! Contact center background strongly preferred. Excellent verbal and written communication skills, including ability to respond to callers with patience, objectivity and without judgement. Thrive in a fast-paced environment where attention to detail is crucial. Ability to work in a structured setting where punctuality, attendance and a positive attitude are essential. Ability to multi-task using a database while simultaneously providing excellent customer service. Comfortable using technology with a demonstrated ability to troubleshoot basic problems. Associate's degree or experience in related field helpful. Requirements Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates. This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as accommodation. Additional accommodations for the assessment are provided upon request. MS Office Skills Assessment: Candidates to this role will be required to complete an MS Office Skills Assessment to measure their ability to use MS Office tools such as PowerPoint, Word, and Excel. Smart phone with ability to download and use Multi-factor Authentication (MFA) application. For Remote / Hybrid positions High speed internet (wired ethernet connection preferred). No Cellular or Hotspots. A quiet and confidential designated working area. Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction. This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations. Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers. Annual wage increases Discount on ORCA transit pass Free Parking & Flexible Schedules Growth opportunities Self-care tools & weekly check ins with your supervisor Voluntary Benefits Short-term and long-term disability Flexible Spending Accounts (FSA) Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics. EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law. In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve. #J-18808-Ljbffr
$37k - $40k
...Job Description Job Description Description: Title : Community Access Information & Referral Specialist Department : Community Access Reports To : Director, Community Engagement Location : 2134 Richmond Terrace, Staten Island, NY 10302 Position Statu...SuggestedFull timeWork at officeLocal areaFlexible hoursWeekend work$18 per hour
...Referral Specialist Compensation: $18/hr Benefits: We have three comprehensive healthcare plans to choose from based on your priorities... ...center providers, acquiring and verifying third party information for referrals, obtaining and arranging referral appointments...SuggestedWork at officeLocal areaImmediate startAfternoon shift$25 - $30 per hour
...business needs. Job Description: As a key member of the referral services team, a Referral Specialist will serve as the primary contact to a referral... ...source and keep necessary referral source personnel well informed of the status of referrals sent to BioMatrix for...SuggestedWork at officeMonday to FridayNight shift- A U.S.-based healthcare service is seeking a Pre-Authorization & Referral Coordinator to manage insurance verifications, prior authorizations, and referrals for a fast-paced medical office. The ideal candidate should have over 2 years of experience in a U.S. medical setting...SuggestedFull timeFor contractorsWork at officeRemote work
- A leading health technology company is seeking a Referral Coordinator to manage patient referrals and ensure smooth operations. This role involves processing referrals, maintaining documentation accuracy, and providing excellent customer service in a fully remote environment...SuggestedRemote work
- ...ABOUT THIS JOB ***THIS POSITION REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE*** As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information...Full timePart timeImmediate startRelocation package
$125k - $135k
Health Information Technology SpecialistDo you have a passion for harnessing technology to make a positive impact on patients’ lives?... ...that currently we are looking for Health Information Technology Specialists to support an IQVIA pharmaceutical client partnershipThis...Full timePart timeImmediate startWorldwideNight shift- Humana, Inc. is seeking an E-Referral Specialist to support the referral process, ensuring timely data collection, compliance, and follow-up for initial referrals and decisions. This remote, part-time role supports continuity of care and cross-functional communication....Remote jobPart time
$98k - $130k
...professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Legal Information Center department in our New York office, as a Specialist: Legal Information Center Research. The role of the Specialist: Legal Information Center Research is...Contract workWork at officeLocal areaShift work- Trillium Health is looking for a Referrals Specialist to manage patient referrals and imaging orders. In this full-time position, you will coordinate referrals, verify eligibility, and communicate effectively with patients and providers. Applicants should have a High School...Remote jobFull time
- A U.S.-based medical office is seeking an experienced Pre-Authorization & Referral Coordinator to manage insurance verifications, authorizations, and referral coordination. This full-time remote role requires over 2 years of experience in a U.S. medical setting, strong...Remote jobFull timeWork at office
$60k - $80k
Wealthy Group of Companies LLC is seeking a Medicaid marketing and referral development specialist to expand healthcare referral pipelines across New York. The ideal candidate has 3-10 years of experience in healthcare marketing, a strong network, and a demonstrated ability...- ...Representative to educate healthcare professionals and the community about our services and programs. The role focuses on strengthening referrals, visibility, and program awareness. You will coordinate outreach events, health screenings, and physician engagement to grow...
- ...professionals, caregivers, and the community about hospital services and programs. The role focuses on building visibility and strengthening referral relationships. You will coordinate outreach events, health screenings, and presentations, track activities with CRM tools, and...
$20 - $28.8 per hour
...time $20.00/hr - $28.80/hr Daily Drop — Subscriber Perk Master referral work fast. Get 3 months free online courses, level up.... ...Under the direction of the Supervisor, Referrals, the Referrals Specialist serves as a primary interface between patients, providers, offices...Remote jobFull timeWork at office- ...Summary: Provides clients with information by designing methods to collect and retrieve data. Project Details: Identify client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand...Hourly pay
- ...Datavant in New York, NY is seeking a Lead Health Information Specialist (LHIS) to oversee ROI operations and ensure accurate, HIPAA-compliant medical information delivery. The role combines hands-on ROI work with leadership support, training, and team coordination. The...
- ...applications for a licensed social worker to join the Center for Jewish Mental Health. The role emphasizes outpatient care, trauma-informed practice, and culturally responsive services within a Jewish context in Brooklyn. You will conduct assessments, develop treatment...
$60k - $65k
...Information Systems Operations Specialist In collaboration with firm support professionals, the Operations Specialist will deploy, secure, maintain, track, and assess the firm’s telecommunications, networking, server, and storage equipment infrastructure inventory across...Full timeWork at office- ...passionate about creating transformative change in healthcare. This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the...Full timeWork experience placementWork at office
- ...Join to apply for the Information Technology Specialist role at Air National Guard Recruiting . Technology is integral to our entire defense, requiring everything to be adherent to the highest standards and battle‑ready at all times. Client System Operations specialists...Full timePart time
$15.92 - $19.44 per hour
...EST Status: Full-Time Position Overview Datavant is seeking a detail-oriented and customer-focused Release of Information (ROI) Health Information Specialist to support a medical facility in Englewood, NJ. This role is responsible for processing medical record requests...Hourly payFull timeMonday to Friday- ...As an Information Technology Specialist in the United States Attorney's Office for the Southern District of New York, you will join a well-respected team responsible for the day-to-day operations and administration of IT systems. Typical duties include: Providing IT customer...Work at office
$85k - $95k
...The New York City Council is seeking an experienced Information Technology Specialist to work with the team in the Information Technology Division. SALARY RANGE : $85,000 to $95,000 KEY RESPONSIBILITIES: Provide comprehensive technical...Work at officeRemote workWeekend work- ...youth to community resources using evidence-based practices. The role emphasizes collaboration with a multidisciplinary team, trauma-informed care, and pursuit of LCSW licensure, with supervision from a clinical director. This is a full-time on-site position in New York...Full time
- ...and other professionals trained in their unique needs. This position provides students with the opportunity to learn how health information is managed across the various disciplines and how technology has improved data access and management. Tasks vary from working...InternshipWork at office
$66.3k
...Admissions Information Specialist The Admissions Information Specialist serves as the first point of contact for prospective students, parents, school counselors, and community partners. This individual provides exceptional customer service while communicating accurate...Work at officeLocal areaWorldwide$3,400 per month
Duties Description Under the direction of an Information Technology Specialist 3 within the Office of Information Technology Services/Dedicated Support Tax Team in Albany, the selected candidate will be responsible for all phases of the System Development Life Cycle. The...Permanent employmentTemporary workWork at officeWork visa$66.95k - $85.14k
...job applicants do not usually request personal or financial information via text message or over the phone in connection with your response... ...Contact\" tab for the position. Title Information Technology Specialist 2 (NY HELPS), Box Info Tech Spec 2 Occupational Category I.T....$115k - $135k
This Senior IT Support Specialist is responsible for providing dedicated, elite support for executive-level technology needs, with a... ...maintaining strict confidentiality around sensitive executive information and communications. Core Qualifications & Requirements 3+ years...Work at officeRemote work
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