Behavioral Health Office Coordinator

Location: Shreveport, LA Job Id: 354 # of Openings: 0 About Us JOB SUMMARY: Manages and coordinates all office operations for all Behavioral Health programs . JOB DUTIES/ESSENTIAL FUNCTIONS : **Manage day-to-day front office operations (phones, scheduling, reception flow, and client check-in/out). **Answer and route incoming phone calls promptly and courteously. **Take detailed messages and email them to the correct staff. **Oversee office supplies, equipment, and facility maintenance requests. **Receive, sort, and distribute mail and packages. **Ensure a safe and tidy workspace. (client spaces, drop-in spaces, office , etc.) **Ensure a professional and welcoming front-office environment. **Greet and assist clients with check-in, paperwork, and service questions **Coordinate client appointments with the clinical team. **Maintain secure electronic filing systems for confidential client information. **Upload and prep for Dr. Day s by validating Medicaid eligibility and ECDI records . **Scanning prescriptions, Medicaid eligibility, medical cards, and ECDIs in the designated area in the client charts in a timely manner . **Assist with Medicaid eligibility validation monthly by entering services accurately and notifying appropriate staff of any discrepancies . **Run appropriate reports daily. (care coordination , release of information, non-compliance, etc.) **Manage Behavioral Health email and calendar . **Organize meetings and events as requested by a Program Director or the Vice Presiden t **Participate in meetings to discuss workflow changes and program updates. **Ensure HIPAA confidentiality in all communications and documentation. **Maintain professional boundaries and confidentiality at all times . **Communicate effectively and respectfully with clinicians and leadership. **Participate in identified Volunteers of America of North Louisiana internal committees related to job duties as appropriate . **Work on special projects as assigned. Health Insurance Accrue sick time and vacation time Paid holidays 401K with matching after 1 year of service Other Reasons to Work Here: You are paid for all your time. Billable and non-billable Trauma Informed organization that cares about its employees and the clients we serve CEU opportunities for provisionally licensed offered frequently Promote a healthy work life balance and a 40 hour work week Believe in professional growth and advancement within the organization Substantial on-boarding training and supports for new hires Ongoing clinical supervision and support provided Technology is provided to you so that you have all the tools you need We strive for quality over quantity. All things good are worth doing right! Other Qualities that promote success in this position: Compassion and passion for mental health Strong organizational skills Computer / Tech Savvy Team Player Creative Energetic Openness to learn. Candidate must pass a background check, Drug Screen, and take TB test #J-18808-Ljbffr