Voice Engineer

Responsibilities Must have experience with call flows, hunt groups and phone number ports in and out of carriers May lead small teams of technical contributors, providing direction, guidance and coaching for the resolution of complex problems or advancement of technical initiatives Creates and maintains technical documents and plans for solutions and standard operating procedures such that services are delivered in an efficient and effective manner Works closely with Network Services team to ensure proper integration with networking infrastructure Demonstrate knowledge and make recommendations on security standards and practices Provides subject leadership for the design, engineering, implementation and management of enterprise voice solutions with high reliability and availability Strong customer service skills and the ability to work closely with customers, peers and management Expert knowledge of voice protocols and codecs – SIP, MGCP, SCCP, g711, g729, etc Expert knowledge of QoS for VoIP Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments Isolates and corrects problems with speed and accuracy while escalating when additional resources are needed or management escalation is required Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based telephone systems/services Successful Candidates Will Have 3-5 years minimum of experience with Mitel platform, network implementations, diagramming, code updating and firmware patching, project planning, and management of third party vendors Experience with monitoring tools and setup Voice technology experience within house PBX and hosted PBX systems Experience managing voice and data circuit installs Ability to work independently and as part of the team Good communication and interpersonal skills Ability to work under pressure and meet deadlines Able to plan and prioritize and work with the business side #J-18808-Ljbffr