Sales Support / Customer Service - eCommerce

Fitness Factory

Job Description

Description:

Fitness Factory makes purchasing home and commercial fitness equipment fast, easy, convenient, and affordable. Our products play an immense role in changing, influencing, and enhancing the lives of our customers.

Our established company with a more than 35-year history of success is growing. We are seeking a Sales Support / Customer Service professional to work with our eCommerce sales team in our Forest Park, IL office.

You may be the ideal candidate if:

You have a strong desire to help others
You relish the opportunity to solve problems
You are passionate about working as part of a team to achieve common goals
You are determined to see tasks through to completion

Responsibilities include but are not limited to:

Respond to and solve customer service issues through email, web chat, Amazon, eBay and phone
Manage and process daily orders within our ERP system, ensuring seamless transfer from e-commerce platforms to the shipping warehouse
Answer live support calls
Manage backorders
File traces and claims with shipping companies
Call and email customers if additional information is required to fulfill their order
Assist sales team with post-sales support

General Qualifications:

Willing to adapt and learn
Excited to work directly with end customers on the phone
Strong desire to solve problems with the least touches possible
Average to strong typing skills
Ability to proficiently navigate Microsoft Office and multiple online marketplace platforms
Ability to work on-site in office, 5 days per week
Positive attitude

Preferred Qualifications:

Prior customer service experience
Fitness-minded lifestyle and passion a plus
Experience with online marketplaces such as Amazon and eBay

Benefits:

Compensation including both base hourly pay and bonus
Employee discount
On-site workout facilities

Full-time Employee Benefits:

Competitive health insurance (medical, dental, vision)
401(k)
Profit Sharing
Paid Time Off (PTO)

Requirements:

Apply

Vacancy posted 12 days ago

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