Senior Product Manager, Amazon Connect

Salary: $152,200 - 205,900 per year Requirements:

• 5+ years of technical product management experience in an internet business and 5+ years working as a Technical Product Manager
• 3+ years of technical experience in software development, network development, IT, or a related area
• 7+ years of full product life cycle experience
• 5+ years of P&L management and pricing experience
• 5+ years of experience creating written product development documents
• 5+ years of enterprise security product experience
• 5+ years of product management experience in cloud computing
• Bachelors degree in computer science, engineering, math, finance, or economics
• Experience taking products from conception and definition through engineering design and launch
• Experience delivering large-scale SaaS, PaaS, or IaaS products across the full lifecycle, from concept through go-to-market
• Knowledge of engineering practices across the software, hardware, or network development lifecycle, including coding standards, code reviews, source control, build processes, testing, certification, and live-site operations
• Experience delivering software products and features using agile methodologies

• Own the roadmap and end-to-end delivery for assigned real-time communication features and capabilities, such as turnkey communication apps or foundational technologies
• Set product strategy and pricing for the assigned area, and create clear requirements documents with customer use cases, acceptance criteria, and success metrics
• Analyze support cases, escalations, usage data, and direct customer feedback to identify and prioritize high-impact feature gaps
• Work closely with engineering to understand technical constraints, make trade-offs, and deliver high-quality features on schedule and at scale
• Lead feature launches from requirements through design, development, testing, and general availability, including preparing launch announcements and supporting go-to-market teams
• Coordinate dependencies with Amazon Connect partner teams to ensure real-time communication capabilities integrate smoothly
• Engage enterprise customers to understand migration barriers, validate product direction, and address feature gaps that support adoption and revenue growth
• Establish and track success metrics, analyze post-launch performance, and improve adoption and customer satisfaction
• Support strategic planning with data-informed proposals for investments and resource allocation

• AI
• AWS
• Cloud
• Hardware
• IaaS
• Support
• Network
• PaaS
• Product Manager
• Security
• Web

More:

We are part of AWS Applied AI Solutions, where we build intuitive business applications that address enduring customer needs. Amazon Connect is our AI-powered customer experience solution, helping organizations deliver better outcomes at lower cost. As Senior Product Manager – Technical, External Services, you will help shape the strategy and roadmap for Amazon Connect communication channels and contribute to the next generation of AWS application services. Youll join a growing, collaborative team tackling complex product and engineering challenges with a focus on customer needs. We value inclusion, learning, mentorship, and work-life harmony, and offer career development resources and comprehensive benefits, including health coverage, 401(k) matching, paid time off, parental leave, sign-on payments, and restricted stock units. The role is based in Seattle, Washington, with a listed annual base salary range of $152,200–$205,900 USD. We are an equal opportunity employer.

last updated 40 week of 2026