Quality Call Specialist

Job DescriptionJob DescriptionCall Quality Specialist | $18.00 per hour|On-Site Temp Hire|M- F 8:00-5:00| Papillion, NE What Matters MostPay: $18 per hourFull TimeMonday – Friday 8:00-5:00 p.m.Temporary-to-hire opportunity with careergrowth and stabilityCasual DressLocation: Papillion, NE 68046Opportunity to support customer service quality and continuous improvement Job Description Use your analytical thinking, strong listening skills, and attention to detail to make a meaningful impact on the customer experience. As a Call Quality Specialist, you will review recorded calls to evaluate professionalism, accuracy, and compliance with company standards and procedures. You will document findings, prepare reports, and identify trends and opportunities that drive service improvements and strengthen customer satisfaction. Your New RoleListen to recorded customer calls and evaluate interactionsforquality standards.Review calls for accuracy, professionalism, and adherence to company procedures.Document audit results and identify areas for improvement.Prepare reports outlining findings, trends, and recurring issues.Maintain accurate records and protect confidential customer information.What You NeedCustomer service, call center, or quality assurance experience preferred.Strong listening skills and attention to detail.Excellent written and verbal communication skills.Analytical skills to identify inconsistencies and service trends.Proficiency with computers and basic reporting tools.Strong organizational skills and the ability to handle confidential information responsibly. Your New Organization: A privately owned business with established clients provides learning, growth, and challenging work. Recognized by the Better Business Bureau as an “Outstanding Member” Our practices are built on integrity, respect, and trust,the foundationofhow we conduct business Your Career Partner The Reserves Network connects talented professionals with opportunities that match their skills and career goals. Our recruiting team is here to support you throughout the hiring process. TheReserves Network, a veteran-founded and family-owned company,connectsexceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As anequal-opportunityemployer, we foster an environment of respect, integrity, and trust in every aspect of employment.The base salary range for this position is $18.00excluding benefits, bonuses, or other compensation. Your final salary will depend on your skills, qualifications, experience, location, and internal pay equity. Pleasenote,thathiring at the top of the range is uncommon to allow room for future salary growth.