Call Center Representative

Call Center Representative

We are looking for a motivated and customer-focused Call Center Representative to join our growing team in the Fort Wayne, IN market and surrounding areas.

This is an exciting opportunity to join a winning team, earn a competitive income, and make a positive impact by helping homeowners improve their homes.

General Purpose

The Call Center Representative is responsible for contacting homeowners by phone, qualifying potential customers, scheduling appointments for free in-home consultations, and providing excellent customer service throughout the process.

Successful candidates will be comfortable communicating with homeowners, following proven call scripts, overcoming objections, and maintaining accurate customer information.

Responsibilities

• Make outbound calls to homeowners and respond to inbound leads from advertising campaigns.
• Deliver professional scripted presentations to potential customers.
• Adjust conversations based on homeowner needs and interests.
• Answer homeowner questions and handle objections effectively.
• Qualify leads and gather homeowner information, including name, address, and contact details.
• Schedule appointments for free consultations with sales representatives.
• Enter and update lead information accurately in company systems.
• Maintain detailed notes regarding customer conversations.
• Confirm scheduled appointments with homeowners and sales representatives.
• Perform quality control and follow-up calls.
• Maintain reports and track appointment activity.
• Provide a positive customer experience during every interaction.

Qualifications

• Strong customer service and communication skills.
• Previous experience in call center, telemarketing, sales, marketing, or appointment setting preferred.
• Ability to confidently speak with homeowners and build rapport over the phone.
• Strong organizational skills and attention to detail.
• Comfortable working with computers and customer management systems.
• Sales-oriented mindset with the ability to meet performance goals.
• Product knowledge training provided.

Compensation & Benefits

• Earn $700$1,200 per week based on performance
• Paid training and ongoing support
• Opportunity to grow with a rapidly expanding company
• Work with a team focused on helping homeowners improve their living spaces

If you are motivated, professional, and enjoy helping people, we want to hear from you!