Director of Patient Experience

Leading the end-to-end patient experience strategy, the full-time salaried Director of Patient Experience will manage improvement roadmaps, utilize patient research and feedback, and collaborate across various teams to enhance patient onboarding, ordering, and support processes in a remote setting. Key responsibilities Own the patient experience strategy and improvement roadmap across multiple value streams Develop insights into patient needs and pain points by partnering with research and measurement teams Lead cross-functional alignment to resolve questions and ensure initiatives are aligned with the patient experience Required qualifications Bachelor's degree or equivalent experience in customer experience, business, or a related field Eight or more years of experience in customer experience, journey management, or related disciplines At least three years of experience leading complex cross-functional initiatives Proven ability to develop and manage an end-to-end journey strategy and improvement roadmap Strong communication and stakeholder influence skills, with the ability to lead without direct authority