Hotel Guest Service Agent - Total Gold

divh2Front Desk Agent/h2pResponsible for assisting guests when registering them into the hotel, settling accounts upon checkout and providing information throughout their stay. Works closely with related departments to ensure excellent customer service. Acts as a role model for all front office staff and provides guidance during the shift in the absence of a front desk lead agent./ph3How You Will Create the Extraordinary/h3ulliGreets guests in a warm and friendly manner, using personalized service./liliRegisters guests into the hotel following established procedures; works in conjunction with Housekeeping, VIP Services, Hotel Supervisor, and/or Lead Guest Service Agent./liliPerforms cashiering functions in a manner as they relate to the hotel following established procedures, including accurate record keeping, posting of charges, billing disputes and cash payment handling./liliEnsures that guest needs and special requests are met - invoking service recovery when appropriate./liliApplies reward credits based on availability and established guidelines./liliMaintains the condition of front desk area./liliInforms guests of events, shows, activities and amenities available within Harrahs/Caesars Republic./liliDemonstrates a pleasant and enthusiastic demeanor at all times./liliUnderstands the essential functions of the Housekeeping department./liliHas working knowledge of Rooms Control and VIP services./liliAble to run and reconcile daily Revenue Control reports./liliAssists with on the job training for New Hires./li/ulh3What You Will Need/h3ulliHigh School Diploma or equivalent required/liliMinimum of 6 month in a Hotel Front Desk and previous experience working in a customer service position is required/liliLiterate and fluent in English/liliGood communication skills/liliMust be able to type at least 35 wpm./liliStrong knowledge of LMS/liliAbility to handle difficult and demanding guests/liliAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business/liliActs as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same./liliAdheres to all regulatory, company and department policies and procedures/liliMust be able to sit or stand for long periods of time./liliVisual and auditory range must include an immediate environment./liliMobility to move about the property/liliMust have the manual dexterity to operate a computer and other necessary office equipment./liliMust have the ability to push, pull, reach, bend, twist, stoop, and kneel./liliPositions that have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment./li/ulh3About Us/h3pAt Harrahs and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrahs and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, Americas largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoes year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools, a full-service health spa, various restaurants, including the world renowned, Hells Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrahs Caesars Republic are popular choices for travelers and vacationers throughout the year. Besides living in one of the Earths most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrahs believes a successful company starts with satisfied employees. Whether its professional advancement or personal recognition, Harrahs provides accolades and incentives as you move along your career path./ph3Job Info/h3ulliJob Identification 82134/liliJob Category Hotel Operations/liliJob Schedule Full time/liliLocations Harrahs Lake Tahoe/li/ul/div