Operations Specialist

Position Summary Standard Operations Position. Perform a wide range of field work support activities, including the processing of completed work orders. Perform administrative support functions such as data entry, time reporting reconciliation, expense reporting, customer service, and general office management. Ensure a high level of accuracy within all operating systems to support data integrity and process adherence. Essential Responsibilities Field Work Support: Receive and complete job closeout of all work packets within various systems. Assess and monitor requirements for job closure. Analyze reports to verify labor and equipment charged to each work, job, trouble and miscellaneous order. Time and Expense Reporting: Understand procedures and rules associated with time and expense reporting for union/non-union employees. Conduct periodic reviews of time reports and expenses to ensure report integrity and accuracy. Maintain proficiency in required timekeeping systems. Office Management and Customer Service Support: Coordinate and initiate individual and group meetings as well as travel arrangements for the field operations department. Arrange schedules for management staff. Order office supplies and maintain equipment as needed. Greet and direct customers and answer phones. Serve as primary on-site contact for contractors and vendors where appropriate. Data Entry and Maintenance: Perform data entry and copying of drawings and forms. Assist as needed with record and document management functions including filing, record retention, and archiving and storing documentation associated with work orders once closed. Support KPI tracking and reporting. Compliance Auditing: Assist with audits as well as Finance, Engineering and Field Operations activities related to compliance with internal business rules as well as state and regulatory requirements. Produce required compliance reports. Safety Support: Assist in the tracking of safety training completion. Ensure safety verifications on equipment is complete. Order and manage safety equipment and supplies. Organize block training events, safety celebrations and meetings. Emergency Assistance: Provide assistance during emergency operations. Minimum Requirements High School diploma or GED and 3 years field related experience OR an Associate or Bachelor's Degree with 1 year of relevant experience in construction, office management, administrative support, project management/coordination, or customer service. Requires a broad knowledge of department operations and policies. Proficient in the use of Microsoft Office applications and work management database applications. Preferred Requirements Utility experience. Company Overview As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. EEO and Inclusion All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at View email address on click.appcast.io. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF) Non-Bargaining The anticipated starting base pay for this position is: $22.40 to $31.40 per hour Spot On Bonus Medical/Pharmacy Plan Dental Vision Life Insurance Dependent Care Reimbursement Account Health Care Reimbursement Account Health Savings Account (HSA) (if enrolled in eligible health plan) Limited-Purpose FSA (if enrolled in eligible health plan and HSA) Transportation Reimbursement Account Short-term disability (STD) Long-term disability (LTD) Employee Assistance Program (EAP) Fitness Center Reimbursement (if enrolled in eligible health plan) Tuition reimbursement Transit programs Employee recognition program Pension 401(k) plan Paid time off (PTO) Holidays Volunteer Paid Time Off (VPTO) Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility. ACCESSIBILITY STATEMENT Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Deadline to Apply 08/17/26 You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon‑free electricity by 2050. Together, we can take care of the environment and our communities. Together we can create a place where everyone belongs. Together we’re building a better tomorrow. #J-18808-Ljbffr Northern States Power Co - MN