RETAIL TEAM LEADER

Job Description

Job Description

As a Retail Team Leader for Goodwill, you will maximize sales in retail stores by performing associate duties and assisting in daily operations as assigned.

Perks & Benefits:

Your journey with us ensures your work brings purpose as it directly impacts our mission services & the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Associate shopping discount
• Celebratory activities
• Career advancement opportunities
• Free training and development programs

Your Typical Day:

• Answer merchandise questions and complete sales accurately.
• Address customer issues or refer them to management as needed.
• Greet donors and provide assistance and receipts.
• Stock and maintain a clean and orderly store according to procedures.
• Prepare reports as directed by management.
• Open and close the store in the absence of management.
• Monitor for theft and counterfeit bills, alerting management as necessary.
• Ensure the store maintains the production model established by leadership.
• Follow policies for charges, returns, exchanges, and voids accurately.
• Act in place of management as directed.
• Process and price items following established procedures.
• Supervise and train staff in customer service practices to achieve sales goals.
• Assist with the Change Roundup Program.
• Carry out managerial tasks in the absence of management, including customer complaints and task assignments.
• Complete related assignments to accomplish retail and organizational goals.

What You’ll Need:

• High school diploma or GED, or relevant experience providing necessary knowledge and skills.
• Proficiency in sales associate duties for at least 60 working days.
• Knowledge of and adherence to company policies and procedures.
• Ability to relate to individuals from diverse socioeconomic backgrounds.
• Valid driver’s license, insurance, and reliable transportation.
• Compliance with security clearances and drug screening requirements.
• Effective written and verbal communication skills.
• Professional demeanor and appearance.
• Willingness to travel as requested.
• Flexibility to work nights and weekends.
• Ability to lift and carry up to 20 pounds routinely.
• Ability to stand for extended periods.
• Ability to work an eight-hour shift.

Join us in our commitment to sustainability and making a positive contribution to our community. Our values guide everything that we do.

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at View phone number on ziprecruiter.com for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.