Retail Pharmacy Technician

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Under the direction of a pharmacist, delivers medications, including filling patient medication orders for outpatient prescriptions, running cash register, helping customers with insurance related questions, waiting on customers, answering phones and utilizing the pharmacy computer system. Performs administrative duties as assigned. JOB DUTIES AND RESPONSIBILITIES: Effectively follows workflow procedures with an in-depth understanding of each workstation (i.e., Pick-Up, Drop-Off, Production) for day-to-day processing of patient medication orders. Demonstrates compassion and care by proactively identifying and resolving potential problems to ensure customers have their medications when needed; collaborations with immediate and extended pharmacy teams, medical staff, insurance companies, and customers alike to resolve issues, ensure accuracy, and deliver timely resolution of any medication or insurance related concerns. Fills medications from computer-generated labels. Demonstrates ability to answer telephone/window and deal with visitors to pharmacy appropriately. Demonstrates ability to involve other pharmacy staff when appropriate. Directs all drug information questions to a pharmacist, communicates in a courteous and professional manner utilizing proper etiquette, and communicates all pertinent information to the technician on the next shift. Assists the Pharmacist in filling prescription items, as permitted by the State Board of Pharmacy. Labels products appropriately, including cautionary or auxiliary labels. Takes inventory, places orders, checks in drugs and supplies, stocks shelves and removes out-of-date items from the inventory. Inputs patient data medication orders into a computer system. Prepares medications including emulsions, liquids, powders, and ointments. Packages medications for dispensing for delivery. Processes return to stock medications. Knowledge of Data Entry experience is a plus. Keeps work area clean, neat, and free of excess items, maintains adequate par levels of medications within shift and removes all outdated drugs. Delivers or retrieves medications when the supervising pharmacist views the situation as necessary. Utilizes effective interpersonal communication skills while maintaining confidentiality of patient information and addresses co-workers and customers in a pleasant and cooperative manner. Communicate with hospital staff, physician office personnel and other caregivers in a pleasant and professional manner. Communicate with insurance carriers to obtain payment for prescription claims. At point of sale, verify that customer receives the correct prescription(s). Communicate with prescribers and their agents to obtain refill authorization. Performs routine activities with minimal supervision, offering to provide additional help when needed, and participates in training of new employees. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external). Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices. Complies with Network and departmental policies regarding attendance and dress code. Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated. PHYSICAL AND SENSORY REQUIREMENTS: Physical Demands: Heavy Work Exertional activity, occasionally lift and/or carry 100 lbs., frequently lift and/or carry 50 lbs. Stand and/or walk at least 6 hours in an 8-hour workday Non-exertional activity: Stooping (bending at the waist) and crouching (stooping and bending at the knees) - required frequently, Handling (grasping) - required frequently, Fingering (fine manipulation) - required only occasionally. Important: The functional capacity to perform heavy work includes the functional capacity to perform medium, light and sedentary work. Good physical and mental health. Neat, clean, free from body odors, conforms to the uniform code. Physical stamina for standing, walking, turning, stooping, bending, climbing, stretching and lifting in the provision of job responsibilities. Finger and hand dexterity necessary to handle office equipment. Visual and auditory acuity required to provide job functions. Environmental Conditions: Inside - Office environment, Outside - Traveling to office errands in extreme cold and heat, wet and/or humid conditions, snow, ice and/or fog. Hazards: road and driving. EDUCATION: High school diploma or graduate equivalent degree. TRAINING AND EXPERIENCE: PA Pharmacy Technician Licensure required; National certification preferred, 3-5 Years Retail Pharmacy experience preferred, Professional demeanor;, Ability to respect confidentiality of patient data;, Strong communication skills;, Strong knowledge of pharmacy insurance plans and plan rules;, Courteous attitude;, Understanding of medical terminology and calculations;, Ability to type at least 35 words per minute;, Knowledge of computer operations;, Knowledge of medication brand and generic names;, Knowledge of insurance and third-party payment systems. Requires successful completion of on-the-job training in each area of the department within the first six months of employment. St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here. #J-18808-Ljbffr