Host/Hostess - Bilingual Preferred

Host/Hostess

Greets and seats customers in a fashion that contributes to the smooth, efficient operation of the restaurant and keeps the area around the front entrance and hostess station as clean and orderly as possible by performing the following duties.

Duties and responsibilities include the following. Other duties may be assigned. Prepares and maintains a seating chart for each shift and is familiar with the rotation order. Wipes down menus and keeps free from any food particles, keeps up with kids menus. Greets and seats customers in a courteous and timely manner as they enter the restaurant and/or communicates delays in seating and starts a waiting list. Checks books for any reservations. Accommodates special needs of customers and communicates any needs to appropriate staff. Assists dining room staff during rush periods by cleaning tables whenever possible. Observant to guests' needs throughout the dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door). Answers telephone in a professional manner, takes reservations, takes and answers customer inquiries. Writes messages down for employees and delivers those messages when the opportunity presents itself. Communicates customer and/or employee difficulties to management. Applies knowledge of full menu and other restaurant information such as restaurant hours and types of payment. Enters into the computer and prints the receipt as well as prepares to-go items necessary to fill the order along with condiments, other food items and utensils. Completes opening and closing duties in accordance with approved procedures. Communicates any health and/or safety concerns/violations immediately to management.

Host/Hostess opening sidework: Wipe down entrance door/glass, put out rugs/clean if needed, wipe down benches, sanitizer bucket/towel, all menus/silverware ready, know server sections/rotate, turn on OPEN sign.

Running sidework: Door/glass, carpet mats clean, sweep floors, menus gather/clean, cashier stand organized/clean, lollipops stocked, kids menus.

Closing sidework: Carpet/mats clean/rollup, lollipops gather/CLEAN/organize menus, entrance doors/glass, crayon sheets/crayons restocked, trash, sanitizer/wipe down/organize host area, sweep and mop front area, check out with manager on duty.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud. Compensation: $18.81 per hour.